Noah Birdwell
Cleveland
Summary
Proven track record in enhancing customer satisfaction, demonstrated through roles at Food City and Quest Expeditions. Expert in customer service and adept in maintaining high safety and cleanliness standards. Increased client feedback positively with engaging service and strong work ethic. Skilled in cash handling and tutoring, showcasing a blend of hard and soft skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Clerk
Food City
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Accounting and Computer Applications Tutor
Tennessee Board of Regents
12.2023 - 05.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Whitewater Rafting Guide
Quest Expeditions
04.2023 - 10.2023
- Improved customer satisfaction by providing knowledgeable and engaging commentary on local ecology during trips.
- Worked closely with management to address any client concerns or complaints, ensuring prompt resolution and continued satisfaction.
- Maintained a high level of expertise in whitewater rafting techniques, resulting in excellent client feedback.
- Led groups of various ages/skill levels on whitewater rafting trips, successfully tailoring each experience to accommodate individual needs and abilities.
Kohl's Seasonal Associate
Kohl's
08.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Management
Cleveland State Community College
Cleveland, TN05.2024
High School Diploma -
Walker Valley High School
Cleveland, TN05.2023
Skills
- Excellent customer service
- Strong Work Ethic
- Customer Service
- Patient Care
Certification
- First Aid Certification
- CPR/AED Certification
- Whitewater Safety Certification
Timeline
Food Service Clerk
Food City
12.2023 - Current
Accounting and Computer Applications Tutor
Tennessee Board of Regents
12.2023 - 05.2024
Whitewater Rafting Guide
Quest Expeditions
04.2023 - 10.2023
Kohl's Seasonal Associate
Kohl's
08.2021 - 01.2022
Associate of Science - Management
Cleveland State Community College
High School Diploma -
Walker Valley High School
- First Aid Certification
- CPR/AED Certification
- Whitewater Safety Certification
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