Noah Brown
Cottage Groove,MN
Summary
In my professional career I have worked as a Stock Boy, Dishwasher, Host, Delivery Driver, Line Manager at UPS, Call Center associate for Hospitals, and my most recent venture at Paul Davis where I took on a Multitude of rolls. Every challenge that has been given to me I conquer with adaptability, determination, and the readiness to learn. I show up with a winning attitude and get things done, taking every opportunity to stand out along the way.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Paul Davis Restoration
12.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Client Care Coordinator
Paul Davis Restroration
08.2023 - 12.2023
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Lead Contents Technician
Paul Davis Restoration
11.2022 - 08.2023
- Maintained meticulous records of on-site activities, ensuring compliance with industry standards.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Innovated existing processes to optimize time efficiency.
Contents Technician
Paul Davis Restroration
08.2022 - 11.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Park High School
Cottage Grove, MN01-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Math skills and analytics
- Friendly, positive attitude
- Problem-solving
- Critical thinking
Certification
IICRC Fire and Smoke Damage Restoration Certification.
Google IT Career Certification.
Completed Catastrophe Restoration work in Florida During September and October of 2024.
Timeline
Administrative Assistant
Paul Davis Restoration
12.2023 - 11.2024
Client Care Coordinator
Paul Davis Restroration
08.2023 - 12.2023
Lead Contents Technician
Paul Davis Restoration
11.2022 - 08.2023
Contents Technician
Paul Davis Restroration
08.2022 - 11.2022
IICRC Fire and Smoke Damage Restoration Certification.
Google IT Career Certification.
Completed Catastrophe Restoration work in Florida During September and October of 2024.
Inver Hills Community College
High School Diploma -
Park High School
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