Noah Cantrell
San Antonio
Summary
Customer Service Assistant with solid background in customer support roles. Known for providing exceptional client service, resolving complex issues and fostering strong relationships to build customer loyalty. Proven ability to contribute positively to team environment, displaying strong communication skills and proactive approach. Notable impact includes improved responsiveness and increased overall customer satisfaction in previous role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
H-E-B
Round Rock
09.2022 - Current
- Facilitate a fast and friendly checkout through a point-of-sale service system.
- Ensuring satisfaction and efficiency in every customer conflict, and interaction encountered throughout daily tasks.
- Challenged with prominent and difficult tasks, and interactions concerning customer acknowledgments.
- Exemplified a practical and ethical approach to scenarios of customer service, customer assistance, and front-end conflicts and resolutions that are presented throughout the workplace.
Social Media Manager
Hendrickson Tiny Home
Pflugerville
08.2021 - 05.2022
- Assigned to the management, maintenance, and upkeep of the tiny home advertising across all platforms.
- I volunteered with efforts to sell student-constructed tiny homes, which included promotional events after school.
- Assisted in managing multiple accounts across various platforms, and scheduling posts throughout all social media accounts.
- Created visual assets using design tools for social media posts.
Concession Assistant
Pflugerville Little League
Pflugerville
03.2020 - 09.2021
- Learned to handle tasks from customer interactions to transactions, and follow cash flow with proper service provided for every task requested within conflicting requests and scenarios in service.
- Assisted in setting up and maintaining concession stands during events.
- Prepared and served food items according to safety guidelines.
- Engaged with customers to provide friendly and prompt service.
Elderly Caregiver Volunteer
Cottage Glen HOA
Round Rock
06.2021 - 08.2021
- Conducted a moving of household items for senior citizens who are moving residences.
- Geared for the transportation of heavy items and packages of belongings.
Education
Bachelor of Business Administration -
The University of Texas At San Antonio
San Antonio, TX05.2028
High School Diploma -
Hendrickson High School
Pflugerville, TX05.2024
Skills
- Bilingual in Spanish
- Customer service excellence
- Social media strategy
- Project coordination
- Conflict resolution
- Team collaboration
- Visual design expertise
Certification
- Microsoft Word Certified
- Texas Alcoholic Beverage Commission Certification
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Assistant
H-E-B
09.2022 - Current
Social Media Manager
Hendrickson Tiny Home
08.2021 - 05.2022
Elderly Caregiver Volunteer
Cottage Glen HOA
06.2021 - 08.2021
Concession Assistant
Pflugerville Little League
03.2020 - 09.2021
Bachelor of Business Administration -
The University of Texas At San Antonio
High School Diploma -
Hendrickson High School
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