Noah Claiborne
Newport News,VA
Summary
Licensed Insurance Agent with a proven track record at Itel, excelling in client relationship management and policy expertise. Adept at enhancing customer satisfaction through tailored insurance solutions and effective communication. Skilled in policy management and committed to driving client retention through informed decision-making and exceptional service.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Itel
01.2025 - 09.2025
- Assisted clients in understanding insurance products and coverage options.
- Developed skills in policy documentation and claims processing procedures.
- Engaged with customers to address inquiries and provide accurate information.
- Learned to utilize insurance software for client management and policy tracking.
Technical Support Specialist
Tandem Care
01.2023 - 06.2024
- Provided technical assistance to users via phone, email, and chat support channels.
- Diagnosed and resolved software and hardware issues efficiently, ensuring minimal downtime.
- Maintained documentation of support requests and solutions for knowledge management purposes.
Licensed Insurance Producer
Foundever
06.2024 - 12.2024
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Assisted clients in selecting appropriate insurance policies based on unique needs.
- Educated clients on policy features, benefits, and exclusions to ensure informed decisions.
Insurance Sales Agent
Afni Inc, Verizon
05.2021 - 12.2022
- Developed comprehensive knowledge of insurance products and services to effectively address client needs.
- Executed daily sales processes, achieving consistency in policy recommendations and customer engagement.
- Managed client inquiries and provided tailored solutions to enhance customer satisfaction and retention.
Customer Service Representative
Teleperformance USA
12.2020 - 05.2021
- Responded to customer inquiries via phone and chat, ensuring satisfaction and timely resolutions.
- Assisted customers with account management, providing guidance on services and troubleshooting issues.
- Documented customer interactions accurately in CRM system for future reference and follow-up.
Associate
Northern Tool Equipment
01.2020 - 10.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to optimize workflow and improve customer service standards.
Warehouse Worker
Goodwill
01.2020 - 10.2020
- Operated forklifts and pallet jacks to efficiently manage inventory movement.
- Sorted and organized merchandise for optimal warehouse layout and accessibility.
- Assisted in loading and unloading trucks, ensuring safe handling of goods.
- Maintained clean and safe work environment by following safety protocols.
Team Member
McDonald's
12.2018 - 09.2019
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness of dining area and kitchen to ensure compliance with health standards.
- Operated kitchen equipment, including fryers and grills, while adhering to safety protocols.
Education
High School Diploma -
Menchville High School
Newport News, VA06.2018
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
- Policy management
- Sales strategy development
- Customer service
- Customer follow-up
- Policy adjustment
Timeline
Licensed Insurance Agent
Itel
01.2025 - 09.2025
Licensed Insurance Producer
Foundever
06.2024 - 12.2024
Technical Support Specialist
Tandem Care
01.2023 - 06.2024
Insurance Sales Agent
Afni Inc, Verizon
05.2021 - 12.2022
Customer Service Representative
Teleperformance USA
12.2020 - 05.2021
Associate
Northern Tool Equipment
01.2020 - 10.2020
Warehouse Worker
Goodwill
01.2020 - 10.2020
Team Member
McDonald's
12.2018 - 09.2019
High School Diploma -
Menchville High School