Noah Dawson
San Antonio,TX
Summary
Results-driven professional focused on delivering exceptional support for member needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in member relations and communication. Forward-thinking natural leader skilled at operating departments efficiently to exceed goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.
Overview
4
4
years of professional experience
Work History
Member Service Representative II
USAA Federal Savings Bank
06.2021 - 07.2023
- Helped large volume of members every day with positive attitude and focus on delivering an excellent member experience.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Supported new hire teams with chat support and one on one coaching
- Analyzed and maintained in-depth understanding of product and service information to offer knowledgeable and educated recommendations to improve member satisfaction .
Operations Team Lead
Academy Sports And Outdoors
05.2020 - 05.2021
- Motivated and trained employees to maximize team productivity
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Coached Cashier Team Leads on boosting the amount of credit card applications
- Responsible for ensuring our team was meeting and exceeding customer satisfaction ratings
Profile Recovery Representative I
USAA
07.2023 - Current
- Improved member satisfaction through timely communication and resolution of profile discrepancies.
- Conducted thorough research on member profiles to ensure verification was complete.
- Utilized critical thinking to identify red flags that could potentially harm members security
- Resolved escalation calls by efficiently addressing member concerns
Education
BBA - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX05.2025
Skills
- Information Updates
- Customer Standards Compliance
- Service Recommendations
- Member Relations
- Operational Efficiency
- Critical Thinking
- Motivational Leadership
- Task Delegation
- Employee Development
Timeline
Profile Recovery Representative I
USAA
07.2023 - Current
Member Service Representative II
USAA Federal Savings Bank
06.2021 - 07.2023
Operations Team Lead
Academy Sports And Outdoors
05.2020 - 05.2021
BBA - Business Administration And Management
The University of Texas At San Antonio
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