• Cultivates relationships with independent insurance agents through both call and email campaigns.
• Manages team of 160 insurance agents.
• Increased contract production by 12% YoY.
• Provides agents and coworkers with product/insurance-related training.
• Markets new insurance products to help drive sales.
• Recipient of 2023 Marketer of the Year from Amerilife for Length of Service 0-2.
• Utilizes Canva to create educational materials for agents and social media accounts.
• Connecting with insurance carrier representatives to solve any issues with new business requirements, licensing, and commissions.
• Served as main point of contact with recruiting staffs from both football and men's basketball regarding ticket requests.
• Collaborated with both on-campus and off-campus groups to offer memorable experiences for their groups.
• Managed requests from both University and Athletic Development offices to provide ticket opportunities to high net-worth donors and prospects.
• Oversaw implementation of mobile ticketing and NFC scanning at Michigan Stadium and Crisler Center.
• Responsible for recruiting and hiring game day ticket office staff for men's basketball and football.
• Worked with compliance office to ensure all NCAA and Big Ten rules were followed.
• Oversaw all ticketing responsibilities for Miami’s volleyball and men’s/women’s basketball teams.
• Created detailed invoices for athletic events.
• Hired, trained and supervised twenty-one Miami students that serve as Ticket Office Assistants.
• Provided customer service to Miami fans through face-to-face interactions, email, and phone calls.
• Generated detailed reports for Red & White Club and Aspire sales team.
• Built informational packets for on-sales and promotions for Ticket Office Assistants and sales team.
• Assisted with preparations of daily bank deposits and credit card processing for athletic and box office events.
Fast-Paced Learner