Noah Ford
Cartersville,GA
Summary
Dynamic technical support agent with experience at Momentum Telecom, excelling in network troubleshooting and customer service. Proven ability to resolve complex issues efficiently, enhancing team processes through effective documentation. Skilled in ticket management and remote support, consistently delivering high-quality service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Tier 1 Technical Support Representative
Momentum Telecom
Cartersville, GA
05.2024 - Current
- Provided first-level technical support for VoIP and broadband services, resolving customer issues efficiently.
- Diagnosed hardware and software problems using ticketing systems.
- Collaborated with cross-functional teams to escalate complex issues, ensuring timely resolutions for customers.
- Documented troubleshooting procedures and solutions in knowledge base, improving team efficiency by streamlining processes.
Fulfillment Associate
Lowes Home Improvement Stores
Cartersville, GA
08.2021 - 05.2024
- Operated material handling equipment to efficiently transport products within store.
- Assisted in inventory management by organizing and labeling stock for easy retrieval.
- Supported picking and packing processes, ensuring accuracy of orders for timely fulfillment..
Education
Associate of Applied Science - Computer And Information Systems
Chattahoochee Technical College
Marietta, GA05.2024
High School Diploma -
Cartersville High School
Cartersville, GA05.2021
Skills
- Network troubleshooting
- Remote support
- Ticket management
- Software knowledge
- Customer service
- Verbal and written communication
Timeline
Tier 1 Technical Support Representative
Momentum Telecom
05.2024 - Current
Fulfillment Associate
Lowes Home Improvement Stores
08.2021 - 05.2024
Associate of Applied Science - Computer And Information Systems
Chattahoochee Technical College
High School Diploma -
Cartersville High School