Noah Freeland
Martinsburg,WV
Summary
Talented Area Manager offering expertise ensuring customers continue to receive top-notch service. Skilled in overseeing multiple service teams while ensuring safety compliance and operational efficiency. Strength in conflict resolution, enhances customer satisfaction, supported by a solid foundation in team leadership and staff training for improved performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager
First Call Environmental
Hagerstown, Maryland
06.2025 - Current
- Managed multiple environmental service teams across various locations.
- Coordinated daily operations to ensure compliance with safety regulations.
- Oversaw inventory management for environmental supplies and equipment.
- Conducted site inspections to assess operational performance and safety standards.
- Collaborated with local agencies on environmental compliance initiatives.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Hazmat Supervisor
First Call Environmental
Hagerstown, Maryland
07.2023 - 06.2025
- Supervised daily operations for environmental service projects.
- Trained staff on safety protocols and effective work practices.
- Coordinated schedules and workflows for team members.
- Monitored compliance with environmental regulations and company policies.
- Implemented process improvements to enhance service efficiency.
- Resolved customer inquiries and concerns in a timely manner.
- Maintained inventory of supplies and equipment for operational readiness.
- Monitored employee productivity to provide constructive feedback and coaching.
Automotive Technician
Williamsport Auto Care
Williamsport, Maryland
06.2021 - 07.2024
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Conducted routine maintenance on various automotive systems and components.
- Repaired and replaced faulty parts to ensure vehicle performance and safety.
- Trained junior technicians on best practices for automotive repairs and safety procedures.
- Communicated effectively with customers about service needs and repair options.
- Ensured a clean and organized work environment adhering to safety regulations.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Sales Associate
Orr’s Farm Market
Martinsburg, USA
07.2020 - 12.2020
- Assisted customers with locating store products.
- Maintained current knowledge of store policies on payments, returns, and exchanges to provide accurate and prompt service.
- Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Collaborated with team members in other departments to provide accurate information about product availability and organization.
- Organized work space to improve operational efficiency.
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05-2021
High School Diploma -
James Rumsey Technical Institute
Martinsburg, WV05-2021
Skills
- Inventory management
- Regulatory compliance
- Operational assessment
- Safety compliance
- Safety protocols
- Workflow coordination
- Staff management
- Employee scheduling
- Recruitment and hiring
- Staff training
- Team leadership
- Customer relationship management
- Equipment operation
- Equipment maintenance coordination
Certification
- Automotive Service Safety
- Hazwopper 40 Hr.
- 8 Hr Osha Supervisor
- Excavator Operator
- Skid Steer Operator
- Forklift Operator
- Vac Truck Operator
- DOT Card
- CPR Trained
Timeline
Area Manager
First Call Environmental
06.2025 - Current
Hazmat Supervisor
First Call Environmental
07.2023 - 06.2025
Automotive Technician
Williamsport Auto Care
06.2021 - 07.2024
Sales Associate
Orr’s Farm Market
07.2020 - 12.2020
High School Diploma -
Martinsburg High School
High School Diploma -
James Rumsey Technical Institute