Noah Gosnell

• Support licensed Claims Examiners by managing all non-licensed administrative functions for Workers’ Compensation claims, ensuring efficient processing, compliance, and timely resolution.
• Perform accurate high-volume data entry (100+ claims weekly) into claims management systems, maintaining complete and up-to-date records for medical reports, wage information, injury details, and benefit payments with 100% accuracy.
• Manage inbound/outbound correspondence (50–100+ documents daily) via fax, email, and certified mail; draft, track, and follow up on critical documents to meet Alaska Workers’ Compensation Act deadlines.
• Compile, organize, and prepare detailed reports, summaries, and legal notifications (controversion notices, suspension orders, hearing filings) to support claims decisions and regulatory requirements.
• Serve as primary liaison with physician offices, medical providers, and healthcare facilities; coordinate via phone/fax to obtain and process medical documentation for 400+ claims monthly.
• Act as central point of contact among claimants, employers, attorneys, vocational counselors, and Alaska Division of Workers’ Compensation, streamlining communication and reducing processing delays.
• Work independently on routine and complex tasks, proactively identifying/resolving delays to expedite claim progression while maintaining confidentiality and strict regulatory adherence.

Handled end-of-day financial reconciliation, reporting, and guest services across multiple hotel properties (3 Hilton, 1 Marriott).

• Performed accurate cash reconciliation, account corrections, and Excel-based reporting for daily closing procedures.

• Resolved guest complaints via email/in-person, maintained high service standards, and communicated with corporate/accounting teams.

• Managed high-pressure shifts (10–12 hours) independently while dispatching maintenance, housekeeping, and shuttle services.

• Answer inbound calls from customers inquiring about Hotel rooms. Remote sales position that requires using a reservation system as well as a soft phone application.