Noah Gruber
Cave Creek,AZ
Summary
Proactive and goal-oriented professional with experience in sales, customer relations, service operations, and team leadership. Strong communication, problem-solving, and time-management skills, with the ability to manage competing priorities and perform effectively in fast-paced environments. Experienced in building lasting customer relationships, resolving complex issues, training and mentoring new team members, and facilitating team meetings to support performance and collaboration. Adaptable and quick to learn, with a strong focus on accountability, customer satisfaction, team development, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Service Advisor
GRUBER MOTOR COMPANY
02.2026 - Current
- Serve as the primary point of contact for customers, handling inbound phone calls, emails, service inquiries, and repair updates.
- Generate detailed repair estimates and communicate recommended services, costs, and timelines to customers.
- Manage coordination of inbound and outbound vehicle transport ensuring timely delivery of time-sensitive battery repair work for Tesla vehicles.
- Facilitate communication between customers, technicians, and parts department to ensure efficient workflow and a positive customer experience.
- Prepare and finalize customer invoices, process payments, and ensure accurate billing for completed repair orders.
- Handle customer complaints and service issues from initial contact through resolution, helping maintain customer satisfaction and trust.
Sales Support Specialist
GRUBER COMMUNICATIONS
05.2025 - Current
- Promoted to Sales Support Specialist supporting the second-largest sales team at a Phoenix-based copper and fiber optic cable assembly and metal fabrication company.
- Retained a select client portfolio built through strong relationships, continuing full account management responsibilities.
- Manage backend sales operations, including purchase orders, order tracking, and billing, supporting a 63% year-over-year team growth.
- Train and mentor new hires across various sales roles, working alongside them to ensure smooth onboarding.
- Oversee company-wide and publicly available email addresses to prevent missed communications.
Account Manager
GRUBER COMMUNICATIONS
05.2024 - 05.2025
- Promoted to Account Manager managing a portfolio of clients as their main point of contact, building relationships with new customers, while nurturing and expanding sales within existing accounts.
- Generated pricing quotes, followed up on outstanding active quotes, and tracked quote activity.
- Conducted site visits to evaluate customer needs, building partnerships, and coordinating with vendors to identify optimal customer solutions.
- Maintained accurate sales records and reviewed historical sales data to identify positive and negative buyer trends.
- Oversaw manufacturing and shipping of customer orders to ensure smooth and accurate order fulfillment.
Marketing Specialist
GRUBER COMMUNICATIONS
02.2024 - 05.2024
- Prospected potential buyers through cold and warm calls, building a pipeline of qualified sales leads.
- Distributed product samples and conducted follow-ups with prospects, routing qualified leads to account managers for quoting.
- Recognized for exceeding company outreach and lead generation goals.
Independent Contractor
DELIVERY & RIDESHARE SERVICES
03.2022 - 02.2024
- Delivered transportation and delivery services via Uber, DoorDash, and Instacart, ensuring timely and efficient service for customers.
Team Lead
WM (WASTE MANAGEMENT)
11.2021 - 03.2022
- Promoted to Team Lead in recognition of strong performance and customer service excellence.
- Handled escalated calls and de-escalated complex or sensitive customer situations.
- Partnered with operations teams to resolve issues efficiently and followed up with customers to ensure satisfaction.
- Led and supported a team of customer service representatives by training new hires, providing side-by-side coaching, call shadowing, and facilitating team meetings.
Customer Service Representative
WM (WASTE MANAGEMENT)
07.2019 - 11.2021
- High volume inbound call center Customer Service Representative, supporting the Pacific Northwest residential department.
- Assisted customers in account creation, cancellations, service changes, and billing reviews.
- Addressed and resolved customer concerns efficiently, ensuring satisfaction, while minimizing escalations.
Customer Service Representative
NIKE
11.2018 - 07.2019
- Assisted customers in selecting footwear and apparel tailored to their fitness, athletic, and personal needs.
- Delivered prompt, accurate checkout assistance to ensure a seamless customer experience and minimize wait times.
- Consistently surpassed corporate enrollment targets by effectively promoting and securing new Nike membership sign ups.
Sales Representative
THE RESULTS COMPANY
05.2017 - 11.2018
- Handled sales calls for Comcast cable, internet, phone, and home security.
- Drove new business and upsold solutions tailored to client needs.
- Contributed to home security sales team setting a Comcast sales record for most home security sales achieved within a two-week period.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2015
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Client rapport
Timeline
Service Advisor
GRUBER MOTOR COMPANY
02.2026 - Current
Sales Support Specialist
GRUBER COMMUNICATIONS
05.2025 - Current
Account Manager
GRUBER COMMUNICATIONS
05.2024 - 05.2025
Marketing Specialist
GRUBER COMMUNICATIONS
02.2024 - 05.2024
Independent Contractor
DELIVERY & RIDESHARE SERVICES
03.2022 - 02.2024
Team Lead
WM (WASTE MANAGEMENT)
11.2021 - 03.2022
Customer Service Representative
WM (WASTE MANAGEMENT)
07.2019 - 11.2021
Customer Service Representative
NIKE
11.2018 - 07.2019
Sales Representative
THE RESULTS COMPANY
05.2017 - 11.2018
High School Diploma -
Boulder Creek High School