Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noah Heltzer

Cincinnati,OH

Summary

Friendly and polished Guest Service Representative offering proven experience in professional environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Meticulous GSR offering five years of experience in guest service environments. Adaptable and energetic coupled with talents in organization and customer hospitality. Customer-oriented multitasker pursuing a Airline Flight Attendant position with exciting establishment.

Overview

5
5
years of professional experience

Work History

Lead Guest Service Representative

Tide Cleaners
09.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Trained new Guest Service Representatives on front desk procedures and customer service best practices.
  • Developed rapport with regular guests, leading to increased loyalty and repeat business.
  • Conducted regular reviews of team performance, identifying areas for improvement and implementing necessary training initiatives.
  • Handled Guest issues including but not limited to damaged items, reimbursements, missing clothing, etc.

Guest Service Representative

Tide Dry Cleaners
10.2019 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Greeted guests upon arrival and offered assistance
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Maintained consistent positive customer feedback
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Grocery Bagger

Jungle Jim's Eastgate
07.2019 - 10.2019
  • Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs
  • Helped customers get groceries to vehicles
  • Collected carts from parking lot and designated return locations
  • Removed trash, swept and mopped floors for professional appearance
  • Retrieved items for customers and verified prices
  • Protected materials for transport by correctly packaging products boxes and crates
  • Assisted customers with price checking fruits and vegetables and finding requested items in department
  • Pleasantly greeted customers and provided prompt and courteous service at all times.

Education

High School Diploma -

Turpin High School
Cincinnati, OH
05.2021

Skills

  • Customer Complaint Resolution
  • Problem-solving skills
  • Time management
  • Relationship-Building
  • Critical thinking
  • Flexible & Adaptable
  • Leadership
  • Customer service excellence
  • Guest relations
  • Interpersonal skills
  • Positive attitude
  • Multitasking capabilities

Languages

English
Native or Bilingual
sign language
Limited Working

Timeline

Lead Guest Service Representative

Tide Cleaners
09.2023 - Current

Guest Service Representative

Tide Dry Cleaners
10.2019 - 09.2023

Grocery Bagger

Jungle Jim's Eastgate
07.2019 - 10.2019

High School Diploma -

Turpin High School

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Noah Heltzer