Summary
Overview
Work History
Education
Skills
Timeline
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Noah Kirk

Charleston

Summary

As Customer Service Representative of 3 years, I am very experienced working with people of all ages and walks of life. I have an associate's degree in Cyber Security from Bridge Valley Community and Technical Institution, and I am certified to work on a plethora of electronic devices, as well as being able to connect well with others in all fields.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Microsoft
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Applied Science - Cyber Security

Bridge Valley Career And Technical Institution
Charleston, WV
12-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer Troubleshooting
  • Human Networking

Timeline

Customer Service Representative

Microsoft
03.2022 - Current

Associate of Applied Science - Cyber Security

Bridge Valley Career And Technical Institution

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Noah Kirk