Noah Lasalle

• Responsible for daily park operations including staffing levels, route planning, and attendance-based adjustments
• Communicates operational updates and shift pass downs between teams
• Maintains reports including overtime projections, labor utilization, cleanliness checklists, and housekeeping inspections
• Monitors park quality and facility conditions, reporting deficiencies when needed
• Assists in distributing company and location-specific communications
• Coaches Team Members and documents performance using Lead Observation reports
• Ensures consistent execution of guest service standards and operational procedures
• Leads shift meetings and safety briefings to reinforce expectations
• Acts as liaison with scheduling to keep route sheets accurate and up to date
• Supports and maintains ongoing departmental training programs
• Oversees cleanliness tracking and rating documentation (daily, weekly, monthly)
• Reviews and edits Kronos to ensure accurate timekeeping and job code usage
• Approves scheduling changes when supervisors are unavailable
• Provides work direction to ensure SOP compliance and safe equipment operation
• Participates in Environmental, Health, and Safety policies and procedures
• Oversees guest experience, team member performance, safety initiatives, and park cleanliness
• Serves as primary point of contact for interdepartmental communication and team coordination
• Provides verbal and written coaching feedback to hourly Team Members
• Utilizes basic Microsoft Office tools for reporting and communication
• Reviews, edits, and codes Team Member time in Kronos, ensuring accurate pay, attendance tracking, and proper job code allocation
• Approves scheduling changes and attendance adjustments.Oversee daily park operations including staffing levels, route planning, and budget alignment based on park attendance
• Manage administrative operations including report tracking, documentation, and data management using Microsoft Office and internal systems
• Review, edit, and code Team Member time in Kronos, ensuring accurate payroll processing, attendance tracking, and job code allocation
• Maintain and analyze reports including overtime projections, labor utilization, cleanliness audits, and operational inspections
• Coordinate interdepartmental communication and provide operational updates and shift pass downs between teams and leadership
• Lead, coach, and evaluate Team Members through performance observations, providing both verbal and written feedback
• Enforce guest service standards, safety protocols, and operational procedures through shift meetings and safety briefings
• Act as liaison with scheduling to maintain accurate staffing plans, route sheets, and support ongoing training initiatives
• Monitor park quality and facility conditions, reporting deficiencies and ensuring timely resolution
• Provide work direction to ensure compliance with Standard Operating Procedures and safe operation of equipment
• Serve as primary point of contact for Team Members, leadership, and interdepartmental partners
• Support Environmental, Health, and Safety initiatives in alignment with company policies

• Dispatch security officers using radio and internal communication systems.

• Maintain communication with officers, supervisors, and leadership.

• Track response times and officer status updates.

• Coordinate communication with Orange County Sheriff’s Office and Fire Department.

• Relay incident details, locations, and hazards to responding units.

• Monitor CCTV cameras, alarms, and access control systems.

• Maintain dispatch logs documenting calls and outcomes

• Supervised and coordinated daily activities of security officers, ensuring adherence to safety protocols and operational procedures.
• Provide leadership, guidance, and training to security personnel during shifts and special events.
• Respond to and manage security incidents, emergencies, and guest disturbances while ensuring proper procedures are followed.
• Conducted investigations of incidents, accidents, and security concerns, documenting findings through detailed reports to enhance security measures.
• Review and approve incident reports submitted by officers for accuracy and completeness.
• Coordinated communication with command center personnel, management, and external emergency services.
• Coordinate emergency response efforts with law enforcement, fire departments, and medical personnel when incidents require external support.
• Monitor security operations across assigned areas to ensure proper coverage and efficient deployment of staff.
• Manage shift assignments, staffing adjustments, and scheduling to maintain operational readiness.
• Enforce company policies, safety regulations, and security procedures.
• Provided situational awareness updates and operational briefings to supervisors and command staff, facilitating informed decision-making during incidents.
• Mentor and evaluate officers to support professional development and performance improvement.
• Compiled and researched incident reports at multiple Universal Orlando theme park locations.
• Access control for high level security clearances on Universal Orlando properties.
• Facilitated administrative tasks by reviewing schedules and adjusting appointments and meetings.

• Monitored high-traffic zones and responded promptly to incidents, emergencies, and safety concerns.
• De-escalated conflicts and enforced safety protocols, ensuring a secure environment for guests and staff.
• Patrolled assigned areas to ensure the safety of guests, employees, and property.
• Observed surroundings for suspicious behavior and took appropriate action to prevent potential issues.
• Coordinated emergency responses, effectively relaying information to departments to facilitate swift action.
• Documented events through detailed incident reports, providing supervisors with critical information for informed decision-making.
• Worked closely with security leadership and team members to support daily operations and incident response.
• Provided customer assistance, answered guest questions, and maintained a positive and professional presence.

• Freelance writer for major gaming company, focused on creating engaging project-based material.
• Conceptualized and created project selected for WAGMI anime and video game production, contributing to overall creative vision.
• Developed musical content for storyline from conception to completion including creative concepts, rewrites, and production.
• Collaborated with WAGMI team to ensure timely delivery of quality materials that met project specifications.

• Led sales and marketing efforts for Orlando area timeshares, theme parks, dining, and attractions, enhancing customer engagement.
• Experienced customer service professional fostering memorable customer moments while closing sales and establishing return customers.
• Managed daily transactions and receipts while tracking price fluctuations across all Orlando tourist attractions to ensure accurate pricing.
• Arranged and prepared itineraries and made travel arrangements.
• Processed tour details and invoices, maintaining accurate records for enhanced operational efficiency.