Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Teacher
Boys Town
Omaha, United States
03.2024 - Current
Taught social skills and provided a structured living environment to at-risk youth ages 12-17 while working with a team of 6 others to ensure a safe and clean home.
Technical Support Technician 2
Berkshire Hathaway Homestate Companies
Omaha, United States
11.2021 - 03.2024
Provided technical support to over 900 employees and 200 contractors and created onboarding solutions for new employees, reducing training time by 20%.
PC Technician II
TEKsystems Global Services
Omaha, United States
06.2021 - 11.2021
Deployed and supported >3,500 computers and >7,000 peripheral devices to a newly built hospital wing.
Technical Specialist
Apple
02.2020 - 07.2020
Provided technical support for Apple ecosystem devices, assisting over 50 customers weekly both in-store and through at-home services.
Specialist
Apple
08.2019 - 02.2020
Assisted over 20 customers daily in identifying technical needs and ensured smooth setup and knowledgeable use of devices, including smartphones and laptops.
Summer Youth Supervsior
Boys Town
Boys Town, NE
05.2019 - 08.2019
Developed and implemented engaging educational programs to enhance youth development.
Supervised youth during group activities and daily routines to foster participation.
Collaborated with staff to maintain a safe and supportive environment.
Facilitated conflict resolution among youth, promoting positive interactions.
Tech Support Specialist
Midland University
08.2016 - 05.2019
Provided technical support for school computers and personal devices to over 1,500 students, assisting with software installation and troubleshooting.