Summary
Overview
Work History
Education
Skills
Certification
Military Service
Accomplishments
Timeline
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Noah Maclver

Pace,FL

Summary

I am an IT Technician dedicated to ensuring customer satisfaction through quick response times and effective communication. I have a friendly demeanor, and provide essential services to maintain business operations, specializing in hardware repair, software and operating repair, and anti-virus solutions. I am a recent graduate, and I possess strong research, technical, and problem-solving abilities. I'm detail-oriented, quick to learn, and have a solid work ethic. I pride myself in my exceptional customer service, multitasking, and time management skills that are well-developed, and I am committed to delivering positive experiences. I am very eager to face new challenges, I am adaptable, have excellent interpersonal skills, and can work independently, efficiently picking up new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Computer Technician

Self-Employed
Pace, FL
05.2013 - Current
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Created backup images of customers' data files onto external storage devices.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.

Sales Associate

Best Buy
Pensacola, FL
07.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

C-130 Crew Chief

Air Force
United States
10.2015 - 01.2020
  • Maintain the aircraft and perform preventative maintenance to make sure the aircraft was always mission ready
  • Worked on all parts of the aircraft such as engines, all of the electronics in the flight deck, the airframe and all of its electrical and hydraulic components, plus a few more systems
  • Mantained the high and demanding standards of an Airman
  • Attained knowledge of all c-130 aircraft systems, controls, servicing, loading and safety equipment
  • Demonstrated strong teamwork skills while working with a large amount of airmen all of different ranks and jobs while successfully completing our mission
  • Made sure the aircraft passed all inspections and regulations by making sure all checklist requirements were maintained on a schedule
  • Worked the flight line directing pilots and planes to their landing destination that insisted of on the air strip, in the loading deck or cleaning wing
  • Used technical data, education and training to diagnose and solve maintenance issues
  • Honor Guard Airman for 6 months which included tasks of military honors at veteran funerals, folding the American flag and drill while ensuring the proper grooming and presentation requirements to assure proper respect and reverance to the honoree.

UPS Store Associate

UPS Store
Pace, FL
01.2022 - 07.2023
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Home Depot Sales Associate

The Home Depot
Pace, FL
02.2020 - 12.2021
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Bachelor's Degree - Cloud Networking

Western Governors University
Salt Lake City, UT
01.2025

Associate's degree - Information Technology

Pensacola State College
Pensacola, FL
08-2023

Skills

  • Customer Service
  • Attention to Detail
  • Work Integrity
  • Relationship Building
  • Team Leadership
  • Hardware Configuration
  • Issue diagnosis and resolution
  • Telephone Etiquette
  • Inventory Management

Certification

Secret Clearance

CompTIA A+

Military Service

Air Force, United States, C-130 Crew Chief, E-5, 10/01/15, 01/01/20, Maintain the aircraft and perform preventative maintenance to make sure the aircraft was always mission ready, adhering to strict parameters. Worked on all parts of the aircraft such as engines, all of the electronics in the flight deck, the airframe and all of its electrical and hydraulic components, plus a few more systems. Mantained the high and demanding standards of an Airman. Attained knowledge of all c-130 aircraft systems, controls, servicing, loading and safety equipment. Demonstrated strong teamwork skills while working with a large amount of airmen all of different ranks and jobs while successfully completing our mission. Made sure the aircraft passed all inspections and regulations by making sure all checklist requirements were maintained on a schedule. Worked the flight line directing pilots and planes to their landing destination that insisted of on the air strip, in the loading deck or cleaning wing. Used technical data, education and training to diagnose and solve maintenance issues. Honor Guard Airman for 6 months which included tasks of military honors at veteran funerals, folding the American flag and drill while ensuring the proper grooming and presentation requirements to assure proper respect and reverance to the honoree.

Accomplishments

  • Achieved the rank of E-5, Staff Sergeant and was promoted into leadership
  • Airman of the Quarter 2020
  • Honor Guardsman of the Quarter
  • Salesman of the Quarter for the micro-market
  • Deans list with a 3.7 graduating GPA for Associates Degree at Pensacola State College

Timeline

Sales Associate

Best Buy
07.2023 - Current

UPS Store Associate

UPS Store
01.2022 - 07.2023

Home Depot Sales Associate

The Home Depot
02.2020 - 12.2021

C-130 Crew Chief

Air Force
10.2015 - 01.2020

Computer Technician

Self-Employed
05.2013 - Current

Bachelor's Degree - Cloud Networking

Western Governors University

Associate's degree - Information Technology

Pensacola State College

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