Noah Pittman

Core Responsibilities

• Manage operations and supervise staff of 3–4 employees to ensure smooth store functioning
• Train 5+ new employees on customer service, product knowledge, and inventory systems
• Provide expert fittings and assess gait, arch type, and medical concerns to recommend optimal footwear and insoles
• Place orders, arrange drop shipments, and oversee special order processes to maintain inventory flow
• Deliver high-quality customer service by identifying customer needs, troubleshooting issues, and resolving concerns for both in-store and phone inquiries, including de-escalating situations and turning dissatisfied customers into positive experiences

Key Achievements

• Ranked #1 company-wide in items per ticket consistently exceeding performance benchmarks
• Developed and implemented a new special order recall/shelf-removal system, reducing shelf congestion and improving pickup times
• Remerchandised the entire store, optimizing product placement to enhance visibility, customer flow, and sales
• Built product knowledge across 10+ leading brands, enabling confident, education-based recommendations and high customer satisfaction
• Independently supported IT operations by creating Tableau dashboards and visual reports, streamlining inventory and sales analysis