Noah Popudnyk
Cleveland Heights,OH
Summary
Dynamic professional with a proven track record at Honda Of North Olmsted, enhancing customer loyalty and streamlining operations. Skilled in problem-solving and CNC programming, I excel in high-pressure environments, ensuring customer satisfaction and operational efficiency. My approach has significantly improved service delivery and machine uptime, demonstrating a blend of technical expertise and exceptional client relations. Currently studying at Southern New Hampshire University For a bachelors in Computer Sciences. Also currently acquiring my certificates for Information Technology and Infrastructure with emphasis on Security.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Honda Of North Olmstead
03.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Detailer Manager
Ohio Car Mart
03.2022 - 02.2024
- Reduced customer wait times through efficient scheduling practices coupled with increased staff productivity levels.
- Streamlined operations by introducing innovative solutions, such as automation of administrative tasks like invoicing or recordkeeping.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Trained detail team to deliver best possible service to customers with quality work.
CNC Programmer
HMF Engineering
08.2020 - 03.2022
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
Customer Service Representative
Planet Fitness
10.2019 - 07.2020
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHGED -
Penn Foster Career School
Scranton, PA03.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Product Sales
- POS systems expert
Timeline
Customer Service Representative
Honda Of North Olmstead
03.2023 - 07.2024
Detailer Manager
Ohio Car Mart
03.2022 - 02.2024
CNC Programmer
HMF Engineering
08.2020 - 03.2022
Customer Service Representative
Planet Fitness
10.2019 - 07.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
GED -
Penn Foster Career School
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