Noah Preaus
Silverthorne,CO
Summary
Dynamic and bilingual professional with a proven track record in customer service and problem-solving, developed at Rocky Mountain Chocolate Factory Inc. and other jobs. Expert in customer relations and money handling, exceling in busy environments, consistently delivering positive outcomes. Driving customer satisfaction and operational efficiency through teamwork and by building positive relationships with customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rocky Mountain Chocolate Factory Inc.
09.2021 - 12.2023
- Handled customer inquiries professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while working with my team and training co-workers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Responsible for opening and closing the store including processing cash and credit card transactions with precision.
Sandwich Artist
Jimmy John's Gourmet Sandwiches
06.2021 - 09.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Rental Shop Attendant
Loveland Ski Area
11.2020 - 03.2021
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Engaged in continuous learning about new products and equipment in order to better serve customers'' needs.
- Reduced wait times for customers by efficiently managing the check-in/check-out process of rented items.
- Contributed to positive customer reviews by delivering outstanding service during all interactions.
Baseball Umpire
Summit Youth Baseball
06.2019 - 08.2019
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Maintained safety of players and fans in different situations.
- Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
- Managed stressful game situations with poise, maintaining control of the field at all times.
Education
Bachelor of Science - Business
Creighton University
Omaha, NE05.2027
High School Diploma -
Summit High School
Frisco, CO05.2023
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Money handling abilities
- Bilingual in Spanish
- Computer Proficiency
- Time Management
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rocky Mountain Chocolate Factory Inc.
09.2021 - 12.2023
Sandwich Artist
Jimmy John's Gourmet Sandwiches
06.2021 - 09.2021
Rental Shop Attendant
Loveland Ski Area
11.2020 - 03.2021
Baseball Umpire
Summit Youth Baseball
06.2019 - 08.2019
Bachelor of Science - Business
Creighton University
High School Diploma -
Summit High School