Noah Riley
Marysville,OH
Summary
Adaptable student with expertise in application development, configuration management, and database design. Eager to utilize skills to excel in role at company. Recognized for strong communication skills and trusted to contribute towards achieving company objectives.
Overview
5
5
years of professional experience
2
2
Certification
Work History
IT SUPPORT SPECIALIST
Eisenramper
03.2023 - Current
- Providing Technical Assistance: Offer timely support to users encountering technical issues via phone, email, or in-person, ensuring problems are resolved effectively and efficiently.
- Troubleshooting Hardware and Software: Diagnose and resolve hardware, software, and network issues for end-users, including installing, configuring, and maintaining IT equipment and
- Documentation and Reporting: Maintain accurate records of technical issues, resolutions, and troubleshooting steps taken, and generate reports to track trends and identify recurring problems.
- User Training and Education: Conduct training sessions or create instructional materials to educate users on basic IT procedures, software applications, and best practices, aiming to enhance overall user proficiency and reduce support requests.
MOBILE EXPERT
T-Mobile
10.2020 - 03.2023
- Answered questions regarding store and products by maintaining knowledge of current sales
- Trained new hires on company brand, products and sales techniques.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Developed knowledge about products and sales items to answer shoppers' questions.
Education
BACHELOR OF SCIENCE (B.S.) - CYBER SECURITY
Southern New Hampshire University
Manchester, NH08.2025
Skills
- Strong Communication and Interpersonal
- Security Systems Knowledge
- Telecommunication Systems
- Managing Security Breaches
- Android and Ios Products
- Log analysis
- Incident response
- Data loss prevention
- Vulnerability assessment
- Endpoint security
- SIEM management
- Threat intelligence
Certification
CompTIA Security+
CC(ISC2)
Timeline
IT SUPPORT SPECIALIST
Eisenramper
03.2023 - Current
MOBILE EXPERT
T-Mobile
10.2020 - 03.2023
BACHELOR OF SCIENCE (B.S.) - CYBER SECURITY
Southern New Hampshire University
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