Noah SCHUMACHER

• Enhanced customer satisfaction by providing timely and efficient service solutions including quotes, sales, and acting in an advisory role for projects.
• Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
• Improved overall service quality by identifying areas of improvement and implementing necessary changes.
• Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.

• Streamlined workflow for faster processing of freight invoices, resulting in timely payments to carriers.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Processed invoices sent from carriers in a timely manner, while disputing additional charges based around our contracts in place.
• Met or exceeded all KPI's while providing communication with our clients to improve customer satisfaction

• Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
• Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
• Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
• Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.

As the personal representative of the company, I maintain appointments, quickly respond to customer

requests via phone and email and provide an exceptional customer service experience, maximizing service, and increasing retention rates.

• Inspect commercial and residential buildings and structures for pest issues
• Determine optimal solution for treating and implements accordingly
• Complete all require paperwork while on site and returns paperwork to the office in a timely manner including detailed reports for each job, noting sanitation and structural issues

Consistently receives positive feedback from customers demonstrated through positive social media reviews.

Awarded Employee of the Month-11/2018

Acted as in-field specialist for the home improvement market.

• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Promoted and up-sold products and services to meet the needs of customers
• Researched and analyzed local competition and how Sears' products and services differed and exceeded those of the competition

Acted as subject matter expert for potential clients to ensure a positive, low-pressure, collaborative, best-in-class, sales experience in the new car market.

• Demonstrated vehicles and features, and conduct test drives
• Addressed customer concerns in a timely manner and to complete satisfaction
• Identified customer needs, developed sales strategies, negotiated and closed deals
• Followed up with prospective clients via telephone and email

Organized merchandise for redistribution to local retail outlets while maximizing productivity and

ensuring safety

• Picked products for specific routes according to pick sheet
• Stacked boxes, pallets and other materials in an organized fashion
• Transported warehouse materials

Awarded Employee of the Month 05/2017