Summary
Overview
Work History
Education
Skills
Timeline
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Noah Serleth

New Port Richey,FL

Summary

Proven leader in fast-paced environments, adept at decision-making and customer service, significantly enhancing team performance at Wendy's through effective training and staff motivation. Skilled in cash handling and resolving customer complaints, consistently upholding high standards of service and operational efficiency.

Overview

11
11
years of professional experience

Work History

Shift Manager

Wendy's
09.2021 - 08.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Manager

Burger King
09.2018 - 10.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Fast Food Crew Trainer

Wendy's
06.2014 - 09.2018
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.

Crew Member Cashier

Zaxby's
01.2014 - 05.2014

Front counter sales associate

Crew Member Cook

Wendy's
01.2014 - 05.2014

Grill/fry station operator

Education

High School Diploma - Online Schooling

Ashworth College
Norcross, GA
04.2014

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints

Timeline

Shift Manager

Wendy's
09.2021 - 08.2024

Shift Manager

Burger King
09.2018 - 10.2021

Fast Food Crew Trainer

Wendy's
06.2014 - 09.2018

Crew Member Cashier

Zaxby's
01.2014 - 05.2014

Crew Member Cook

Wendy's
01.2014 - 05.2014

High School Diploma - Online Schooling

Ashworth College
Noah Serleth