Summary
Overview
Work History
Education
Skills
Timeline
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Noah Stice

Salt Lake City

Summary

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Experienced with diagnosing and repairing diesel engines, ensuring operational efficiency and reliability. Utilizes advanced mechanical skills to troubleshoot and resolve complex issues effectively. Knowledge of preventive maintenance and safety protocols, contributing to prolonged machinery lifespan and optimal performance.

Sales professional prepared for supervisory roles, with valuable experience in driving sales and managing teams effectively. Proven track record of enhancing team performance and fostering collaborative work environment. Known for adaptability and dependability in meeting changing demands, while showcasing strong leadership and customer service skills.

Overview

6
6
years of professional experience

Work History

CSR/Diesel Mechanic

Penske Truck Leasing
01.2024 - Current
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Created reports and documents as requested by the office manager
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilized a variety of tools and techniques to clean, polish and protect exterior of vehicles, achieving a showroom-quality finish
  • Maintained and inspected vehicles in accordance with company and Department of Transportation (DOT) requirements
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.

Sales Associate Supervisor

Walmart
01.2023 - 12.2023
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate
  • Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
  • Trainedandmentorednewstaffmembersonproductknowledgeandcustomer service
  • Analyzed customer feedback and suggested strategies for improving customer experience

Team Leader Manager

Yeagers Hardware & Lumber
01.2020 - 12.2022
  • Operated a forklift and other heavy equipment in a safe and responsible manner, ensuring goods were handled correctly at all times
  • Utilized GPS to accurately locate delivery addresses


  • Developed and implemented a plan for efficient routes to minimize delivery time and fuel costs
  • Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
  • Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate

Education

Bachelor of Science - Biology

UAFS
Fort Smith, AR
05-2024

Associate of Arts - General Studies

UAFS
Fort Smith, AR
05-2022

High School Diploma -

New Tech Odessa
Odessa, TX
05-2018

Skills

  • Customer focus
  • Complaint handling
  • Microsoft outlook
  • Microsoft teams
  • Microsoft word
  • Microsoft excel
  • Computer proficiency
  • Call management
  • Organizational skills
  • Preventive Maintenance
  • Vehicle inspections

Timeline

CSR/Diesel Mechanic

Penske Truck Leasing
01.2024 - Current

Sales Associate Supervisor

Walmart
01.2023 - 12.2023

Team Leader Manager

Yeagers Hardware & Lumber
01.2020 - 12.2022

Bachelor of Science - Biology

UAFS

Associate of Arts - General Studies

UAFS

High School Diploma -

New Tech Odessa