Summary
Overview
Work History
Education
Skills
Timeline
Generic

NOAH THEIS

Minneapolis,MN

Summary

Technically adept and driven professional with nearly two years hands-on experience in the technology sector, eager to transition into a more challenging and technical role. Proficient in systems administration and implementation, demonstrating a keen ability to execute a project plan. Strong problem solving skills from my previous role working as a customer support representative and collaborating within cross-functional teams. Excited to expand on my exciting skills in a growth oriented environment.

Overview

4
4
years of professional experience

Work History

Information Systems Associate

Kipsu
Minneapolis
07.2023 - Current
  • Supporting and optimizing information technology operations
  • Proficient in implementing and maintaining software and network systems to ensure seamless functionality
  • Analytic abilities to assess systems performances to recommend enhancements
  • A liaising between technical and non-technical stakeholders

Customer Technical Support Representative

Kipsu
Minneapolis
06.2022 - 07.2023
  • Provide technical assistance for our customers experiencing problems with the product or hardware
  • Use SQL to analyze trends and make informed decisions on how to move forward with troubleshooting, problem solving for customers and our Customer Success team
  • Report on KPIs for customers and product integration setup calls.

Member Services Supervisor

Lifetime Athletic
Minneapolis
01.2020 - 06.2022
  • Sold health club memberships
  • Managed accounts and made membership changes
  • In charge of training new team members and scheduling them.

Assistant Spa Manager

Lifespa
Minneapolis
01.2020 - 12.2018
  • Tracked revenue and sold products
  • Scheduled technician’s clients
  • Ordered products and tracked inventory.

Education

Management Information Systems -

Metropolitan State University
12.2022

Business Management -

Minneapolis Collage
05.2021

Skills

  • Systems Administration
  • Performance Optimization
  • Troubleshooting and Issue Resolution
  • Technical Process Documentation
  • Customer Service
  • Help Desk Support
  • Decision-Making
  • Computer Skills
  • SQL
  • Team Communication

Timeline

Information Systems Associate

Kipsu
07.2023 - Current

Customer Technical Support Representative

Kipsu
06.2022 - 07.2023

Member Services Supervisor

Lifetime Athletic
01.2020 - 06.2022

Assistant Spa Manager

Lifespa
01.2020 - 12.2018

Management Information Systems -

Metropolitan State University

Business Management -

Minneapolis Collage
NOAH THEIS