Noah Toro
Glendora,CA
Summary
Automotive leader with 12+ years of experience building high-performing teams, driving sales results, and delivering exceptional customer experiences. Proven success coaching and developing leaders, improving conversion through disciplined processes, and creating accountable, customer-focused cultures. Known for leading teams through change, identifying operational opportunities, and consistently exceeding performance expectations. Passionate about the future of transportation and eager to bring a hands-on leadership approach to an innovative, growth-oriented organization in California.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
VolksWagen of North Nashville
Madison, TN
03.2025 - 06.2026
- Directed all dealership operations as General Manager, overseeing sales, service, parts, and F&I with full P&L accountability
- Transformed underperforming departments from failing operations to consistent profitability through strategic leadership, process implementation, and cultural change
- Built and implemented a repeatable dealership playbook to improve process discipline, lead management, and overall performance
- Implemented structured sales processes, increasing internet closing rates from 3–5% to 10–12%
- Drove used vehicle strategy including acquisition, pricing, and aging management to improve inventory turn and front-end gross
- Strengthened fixed operations performance by improving service drive processes, technician efficiency, and increasing customer-pay revenue
- Implemented accountability and workflow structure across service and parts, increasing ELR from $157 to $171 (~9%) and improving departmental efficiency
- Partnered with ownership and executive leadership on budgeting, forecasting, and strategic planning
General Sales Manager
Mountain Hyundai
Denver, CO
02.2024 - 03.2025
- Led daily sales operations, managing managers and client advisors to drive retail performance and accountability
- Improved lead conversion by enforcing structured internet, phone, and showroom processes
- Desked deals and structured transactions to maximize front-end gross and lender approvals
- Partnered with F&I to improve product penetration and increased total store PVR from $1,200 to $1,900 (~58%)
- Managed inventory strategy including acquisition, pricing, and aging to improve turn and profitability
- Supported the growth of EV adoption and customer education through experience with Hyundai's expanding EV lineup while developing a strong personal passion for the electric vehicle ownership experience.
Sales Manager
Schomp Hyundai
Denver, CO
01.2020 - 02.2024
- Promoted to general sales manager and later general manager due to exceptional performance
Genius Bar
Apple
Centennial, Co
01.2014 - 11.2015
- Delivered exceptional customer experiences by diagnosing issues, educating customers, and providing clear, solution-oriented recommendations in a fast-paced retail environment.
- Simplified complex technical concepts into easy-to-understand guidance, building trust and confidence with customers from all backgrounds.
- Consistently balanced efficiency with empathy while managing high customer volume and maintaining Apple's service standards.
- Collaborated across teams to resolve customer concerns and ensure a seamless end-to-end ownership experience.
Skills
- Full P&L Accountability & Profit Optimization
- Budget Management
- Multi-Department Operational Leadership
- Turnaround Strategy & Store Performance Improvement
- Sales & Fixed Ops Process Implementation
- Data-Driven Decision Making & KPI Execution
- Lead Conversion Strategy & CRM Discipline
- Talent Development, Recruiting & Culture Building
- Vendor & Lender Relationship Management
- Inventory Acquisition, Pricing & Aging Control
- Customer Experience Excellence
- Team Leadership & Performance Coaching
- Cross-Functional Collaboration
Certification
- Drive Centric
- Vin Solustions
- Dealer Track DMS & F&I
- Reynolds and Reynolds
- Vauto
- DISC Certified
Timeline
General Manager
VolksWagen of North Nashville
03.2025 - 06.2026
General Sales Manager
Mountain Hyundai
02.2024 - 03.2025
Sales Manager
Schomp Hyundai
01.2020 - 02.2024
Genius Bar
Apple
01.2014 - 11.2015