Noah Veals
La Fontaine,IN
Summary
Dynamic leader and adept technology user with a proven track record at Beacon Credit Union for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in customer support and maintaining high service standards, I significantly contributed to team success and efficiency.
Demonstrates strong leadership qualities and a solution-oriented approach, ensuring positive outcomes and continuous improvement. Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Beacon Credit Union
Wabash, IN/ Marion, IN
12.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Met customer call guidelines for service levels, handle time and productivity.
Department Manager
Wabash Culver's LLC
Wabash, IN
02.2023 - 12.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Team Member
Wabash Arbys
Wabash, IN
04.2022 - 01.2023
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma - N/A
Southwood Jr/Sr Highschool
Wabash, IN08.2024
Skills
- Customer Service
- Customer Support
- Proficient with Technology
- Solution-oriented
- Hands-on Learner
- Leadership qualities
Awards
Student of the year for 4 consecutive years in Algebra, Biology, and World History.
Academic Award MSD of Wabash County 2023
Timeline
Member Service Representative
Beacon Credit Union
12.2023 - Current
Department Manager
Wabash Culver's LLC
02.2023 - 12.2023
Team Member
Wabash Arbys
04.2022 - 01.2023
High School Diploma - N/A
Southwood Jr/Sr Highschool