Overview
Work History
Education
Affiliations
Timeline
Generic

Grace Womack

Douglas,Ga

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Hampton Inn by Hilton
Douglas, GA
09.2020 - Current
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Promoted loyalty by signing customers up for our Hilton Honors rewards program and encouraged repeat stays through exceptional service.
  • Posted charges, updated accounts and issued bills to departing guests.

Cashier

South Georgia State College
Douglas, GA
09.2018 - 01.2021
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Teller

US Bank
Spanaway, WA
11.2017 - 05.2018
  • Delivered prompt, accurate and excellent customer service.
  • Examined checks for identification and endorsement.
  • Maintained confidentiality of bank records and client information.
  • Handled large amounts of cash daily
  • Adhered to regulatory and company security and audit procedures.

Barista

Starbucks
Graham, WA / Peachtree City, GA
04.2017 - 07.2018
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Maintained calm demeanor during high-volume periods and special events.
  • Resolved customer disputes with tact and professionalism.
  • Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.

Youth Development Leader

(Internship) Boys and Girls Club
Douglas, GA
06.2015 - 11.2015
  • Approached conflicts and crisis situations in calm and professional way.
  • Planned and led activities with varied focus such as outdoor exploration, education and crisis intervention.
  • Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.

Education

CNA - Nursing

Wiregrass Georgia Technical College

GED -

Wiregrass Georgia Technical College
Douglas, GA
2016

Certificate - Medical Office Administration

Martinsburg College
Martinsburg, WV
09.2020

Affiliations

  • National Society of High School Scholars member
  • STEM Intern
  • HOBY Participant

Timeline

Front Desk Agent

Hampton Inn by Hilton
09.2020 - Current

Cashier

South Georgia State College
09.2018 - 01.2021

Teller

US Bank
11.2017 - 05.2018

Barista

Starbucks
04.2017 - 07.2018

Youth Development Leader

(Internship) Boys and Girls Club
06.2015 - 11.2015

CNA - Nursing

Wiregrass Georgia Technical College

GED -

Wiregrass Georgia Technical College

Certificate - Medical Office Administration

Martinsburg College
Grace Womack