Noah Williams
Freeburg ,IL
Summary
Accomplished Office Assistant/Associate Agent at Country Financial, adept in client account management and time management, significantly enhancing office efficiency and client satisfaction. Leveraged expertise in CRM software and professional ethics to maintain high standards of service, achieving notable client retention rates. Demonstrated leadership in training and operational improvements, showcasing a proactive approach to meeting and exceeding employer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Assistant/Associate Agent
COUNTRY Financial
Freeburg, IL
02.2023 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Collected and entered payment data into system, maintaining confidentiality and accuracy.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers, scanners, and personal computers.
- Communicated with clients to solve their insurance needs
- Managed daily office operations and maintained a clean and efficient workspace.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, and maintaining records.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Team Member for the Green Belt Project
COUNTRY Financial
Freeburg, IL
01.2024 - 12.2024
- Helped develop ideas to allow our billing system to run more efficiently.
- We met once a month to review updates to our billing systems and to discuss the reasons why billing should implement said changes.
- Monthly team meetings were held to also speak with members of the billing department in the corporate office in Bloomington to think of ways to reduce calls from the agency.
Produce Manager
Country Mart Grocery Store
Freeburg, IL
10.2021 - 02.2023
- Trained and coached new team members.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Assigned work and monitored performance of project personnel.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Busser
Olive Garden
Fairview Heights, IL
01.2018 - 07.2020
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided quick and efficient clearing of tables between courses.
- Effectively multitasked within fast-paced environment.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Maintain cleanliness and safety standards.
Grocery Stocker
Country Mart
Freeburg, IL
06.2016 - 01.2018
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Assisted customers in locating desired items within the store.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Freeburg High School
Freeburg, IL05-2019
Some College (No Degree) - Business Management
Southwestern Illinois College
Belleville, ILSkills
- Scheduling appointments
- Verbal communication
- File maintenance
- Time management
- Customer follow-up
- Licensed insurance agent
- Client retention
- Client needs analysis
- Client account management
- Client relations
- Professionalism and ethics
- Cold calling
- CRM software
- Policy adjustment
Affiliations
- High school assistant coach at Freeburg High School's Track and Field Program (2022-Present)
- High school Head JV coach & assistant Varsity coach for the men's soccer program at Freeburg High School (2023-Present)
Accomplishments
- Assistant of the Month, November 2023.
- Runner-up Assistant of the Month in December 2023
- Assistant of the Month, December 2024
Certification
- Property and Casualty insurance license
Timeline
Team Member for the Green Belt Project
COUNTRY Financial
01.2024 - 12.2024
Office Assistant/Associate Agent
COUNTRY Financial
02.2023 - Current
Produce Manager
Country Mart Grocery Store
10.2021 - 02.2023
Busser
Olive Garden
01.2018 - 07.2020
Grocery Stocker
Country Mart
06.2016 - 01.2018
High School Diploma -
Freeburg High School
Some College (No Degree) - Business Management
Southwestern Illinois College