Noah Harlan

• Sales & Member Acquisition — Converting leads from our CRM into scheduled box
assessments and membership sales; following up regularly to close and retain members.
• Member Experience — Greeting members, answering questions, ensuring bays are
organized, equipment is ready, and consumables (drinks, restrooms) are stocked.
• Box Pro Support — Coordinating scheduling for box assessments, organizing training
sessions, and supporting the Box Pro during lessons and evaluations.
• Events & Community — Assisting with events, leagues, and group training sessions as scheduled and coordinated in advance.

• Help guests understand swing metrics such as ball speed, launch angle, spin rate, and club data.
• Educated guests on training modes, course play, and performance analytics to optimize their golfing experience.
• Provided personalized guidance to novice golfers to improve their skills and confidence.
• Provided swing insights and drills using simulator data.
• Encourage player improvement through data-driven feedback.
• Assisted guests with technology to enhance their golf experience.
• Assist with league nights, tournaments, and special events.
• Maintain equipment and ensure suites are operating efficiently.
• Coordinate with management to ensure a smooth daily operation.
• Promote memberships, events, and simulator bookings.
• Support marketing initiatives and brand partnerships to grow ShotSuite's presence in the golf community.
• Coordinated marketing outreach to local golf communities to enhance brand visibility.
• Conduct outreach to local golf courses and organizations regarding tournament sponsorships and partnerships.

• Monitored inventory levels of cart supplies, including hand sanitizer wipes and plastic bags, and replenished stock on schedule to ensure availability.
• Kept parking lot area clean by picking up trash, sweeping debris, and disposing of waste in designated areas to enhance customer experience.
• Ensured compliance with company policies, procedures, and safety guidelines during daily tasks.

• Ensured adherence to safety, sanitization, and food handling guidelines to maintain a safe dining environment.
• Trained new servers in company policies, guest service standards, and best practices.
• Communicated professionally with customers and colleagues to foster positive interactions and resolve inquiries.
• Entered orders into the computer system to coordinate with kitchen staff.
• Processed credit card transactions, gift cards, and cash payments to facilitate smooth guest experiences.

• Facilitated smooth check-in process by warmly greeting guests upon arrival.
• Resolved escalated concerns with service or account payments through effective communication with management.
• Identified and addressed maintenance or cleanliness issues through regular walk-throughs of public areas.
• Assisted with operations during seasonal closure of golf club for renovations.