Noah Medina
Corpus Christi
Summary
Adept at navigating high-stress situations, I excelled at Senture by enhancing customer loyalty through empathetic service and resolving disputes, significantly improving retention rates. My proficiency in data entry and active listening has been pivotal in achieving top performance metrics, showcasing my ability to blend hard and soft skills effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senture
11.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Team Member
Chick-fil-A
06.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Mary Carroll High School
Corpus Christi, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
Timeline
Customer Service Representative
Senture
11.2023 - 01.2025
Team Member
Chick-fil-A
06.2022 - 05.2023
Mary Carroll High School
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