Noah V. Deristile
Miami,FL
Summary
Well-rounded professional with 6+ years of experience in customer services. Well acquainted with high-profile guests, celebrities, and events. Pleasant personality, coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Looking for meaningful work that focuses on enhancing customer satisfaction through problem solving and genuine interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Assistant
Towne Park, Fontainebleau Hotel
Miami, FL
11.2023 - 09.2024
- Greeted guests upon arrival, established rapport, and provided hospitality services.
- Provided assistance with check-in and check-out processes, including verifying guest information and collecting payment.
- Answered phone calls in a professional manner and responded to inquiries regarding hotel services.
- Maintained an up-to-date knowledge of hotel policies, services, amenities, rates, promotions, local attractions, and events.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Insurance Sales Agent
Florida Blue, MIA Business Center
Miami, FL
05.2023 - 09.2023
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Sought out new clients and developed clientele by networking to find new customers.
Member Services & Facility Operations
Florida International University, MMC
Miami, FL
12.2020 - 05.2023
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Managed front desk operations including scheduling appointments, answering calls.
- Conducted tours of the facility for prospective members.
- Provided assistance to members with equipment usage and safety protocols.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05-2025
Skills
- Relationship Building
- Hospitality Services
- Analytical Thinking
- Customer Satisfaction
- Data Entry
- Product Sales
- Strategic Planning
- Adaptability
- Goal Setting
- Phone and Email Etiquette
- Excellent Communication
- Records Management
Certification
- Registered Behavior Technician (RBT) – Behavior Analyst Certification Board.
References
References available upon request.
Timeline
Guest Service Assistant
Towne Park, Fontainebleau Hotel
11.2023 - 09.2024
Insurance Sales Agent
Florida Blue, MIA Business Center
05.2023 - 09.2023
Member Services & Facility Operations
Florida International University, MMC
12.2020 - 05.2023
- Registered Behavior Technician (RBT) – Behavior Analyst Certification Board.
Bachelor of Arts - Psychology
Florida International University
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