D. Reid Smith
Madisonville
Summary
Detail-oriented professional with a solid background in equipment service and customer relations. Proven ability to collaborate across teams and lead training initiatives, ensuring optimal equipment uptime and elevated customer experiences.
Overview
30
30
years of professional experience
Work History
Equipment Service Technician III
STERIS Corporation
2003.02 - Current
- Diagnosed and repaired STERIS equipment to ensure optimal functionality.
- Conducted routine maintenance, adhering to safety standards, internal, and external protocols.
- Collaborated with Area Service, Sales, Install, and Technical Care teams to serve our Customers resolve technical issues efficiently.
- Trained junior technicians on equipment operation and maintenance procedures, support systems, etc.
- Managed inventory of parts and tools, optimizing resource availability for repairs.
- Built and maintained strong, long-lasting Customer relationships based on trust and expertise.
- Collaborated weekly with sales and install management to ensure seamless transitions from installation to post-sales support for customers.
- Performed Acting Manager duties during ASM absence.
- Served as a liaison between management and field technicians, facilitating effective communication between teams, leading two Agile Teams concurrently.
Heavy Drill and Plasma Cutter Operator
ALSTOM Power Inc.
2000.02 - 2003.02
- Operated heavy plasma cutting and drilling machines to fabricate components per specifications.
- Interpreted blueprints and technical drawings for precise cutting tasks.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline production workflows and enhance efficiency.
Infantry Team Leader
US Marines Corps
1996.02 - 2000.02
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Increased team efficiency with regular training sessions and performance evaluations.
Education
Associate of Science - Electronics Engineering Techniology
Lincoln Technical Institute
Allentown, PASkills
- Field service
- Equipment calibration
- Customer service
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Written communication
Timeline
Equipment Service Technician III
STERIS Corporation
2003.02 - Current
Heavy Drill and Plasma Cutter Operator
ALSTOM Power Inc.
2000.02 - 2003.02
Infantry Team Leader
US Marines Corps
1996.02 - 2000.02
Associate of Science - Electronics Engineering Techniology
Lincoln Technical Institute