RICARDO VASQUEZ
Brooklyn,N.Y.
Summary
Diligent professional with proven skills in troubleshooting and preventive maintenance. Aiming to leverage abilities to successfully fill the Service Technician role. Dedicated candidate with excellent technical and problem-solving skills. Experienced in providing service, maintenance and installation for a variety of systems. Highly organized and detail- oriented with a commitment to customer satisfaction.
Overview
27
27
years of professional experience
Work History
Senior Service Technician III
Allied Universal Security Technologies
Farmingdale, New Jersey
12.2011 - Current
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Adhered to company safety protocols, reducing risk of accidents or injury during service visits.
Security Technician
Ingersoll Rand Security Technologies
New York, New York
09.1997 - 12.2011
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
Education
A. A.S. Degree - Computer Technology
Control Data Institute
June 1980
Pre-Med
Columbia University
N.Y., N.Y.Health Science Certificate -
York College
06.1977
Skills
- Field service
- System installation
- Elevator systems
- Installation and repair
- Punctual and reliable
- Troubleshooting skills
- Verbal and written communication
- Customer relationship management
- Professional and courteous
- Equipment maintenance
- Equipment inspection
- Commercial construction experience
- Equipment troubleshooting
- SERVICE TECHNICIAN
Accomplishments
- Nice Systems versions 7-10
- Schlage Access Control versions 2-5
- Software House C-Cure System 800
- AMAG Access Control version 7
- OSHA General Safety and Health
- First Aid / CPR
Timeline
Senior Service Technician III
Allied Universal Security Technologies
12.2011 - Current
Security Technician
Ingersoll Rand Security Technologies
09.1997 - 12.2011
A. A.S. Degree - Computer Technology
Control Data Institute
Pre-Med
Columbia University
Health Science Certificate -
York College
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