Brittney Loudin
San Antonio,TX
Summary
IBM Certified Data Analyst seeking Analyst position within the USAA network.
Overview
7
7
years of professional experience
Work History
Survivor Relations Representative
USAA
08.2023 - Current
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Proficient knowledge level to appropriately advise survivor on estate documentation and vital actions required for account settlement. Independently review, understand, and interpret estate correspondence to validate documents are in good order, correctly update member profile, and process requests.
- Prepares appropriate survivor and member correspondence, and processes legal notices as required. Serves as a resource to team members and the Survivor Relations community on escalated issues, processes or procedures of a unique nature.
Insurance Sales Professional
USAA
01.2021 - 08.2023
- Negotiated competitive rates for clients while ensuring compliance with industry standards.
- Implemented risk assessment techniques to evaluate prospective clients' eligibility for coverage.
- Assessed current policies held by customers in order to recommend modifications or upgrades as needed.
- Analyzed customer needs and provided tailored solutions based on individual requirements.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints quickly and efficiently.
Assistant Store Manager
Half Price Books
01.2017 - 01.2021
- Managed day-to-day operations including scheduling shifts, and assigning tasks.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Developed strategies for increasing customer loyalty and retention.
- Tracked daily operational activities such as store expenses, and payroll records.
Education
Bachelor of Science - Finance
Southern New Hampshire University
Hooksett, NH2024
Certificate - Data Analyst
IBM
2023
Skills
- SQL
- Python
- Detail Oriented
- Microsoft Office
- Communication
Timeline
Survivor Relations Representative
USAA
08.2023 - Current
Insurance Sales Professional
USAA
01.2021 - 08.2023
Assistant Store Manager
Half Price Books
01.2017 - 01.2021
Bachelor of Science - Finance
Southern New Hampshire University
Certificate - Data Analyst
IBM
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