Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Noe Lainez

La Puente,CA

Summary

Dynamic bilingual professional with a proven track record in problem-solving and teamwork; honed across roles at Olive Garden and Disneyland Resort. Excels in processing payments and ensuring safety, while enhancing customer satisfaction through exceptional communication. Skilled in public speaking and time management, consistently achieving company goals and elevating team performance.

Overview

4
4
years of professional experience

Work History

Crew Member

Yoshinoya America
06.2020 - 07.2022
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Server

Olive Garden Restaurant
07.2022 - 04.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cast Member

Disneyland Resort
04.2024 - Current
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Opened and closed seating sections according to volume of guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

High School Diploma -

West Covina High School
West Covina, CA
06.2020

Skills

  • Bilingual
  • Problem-Solving
  • Teamwork Skills
  • Processing Payments
  • Safety Procedures
  • Exceptional Communication
  • Public Speaking
  • Excellent Time-Management

Accomplishments

  • Sang with my Choir for Senator Susan Rubio of West Covina for Swearing- In-Ceremony
  • Asked and joined the Every 15 Minutes Program
  • Performed and Ranked at the Varsity Vocals International Championship of Collegiate A Capella in March of 2022

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cast Member

Disneyland Resort
04.2024 - Current

Server

Olive Garden Restaurant
07.2022 - 04.2024

Crew Member

Yoshinoya America
06.2020 - 07.2022

High School Diploma -

West Covina High School

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Noe Lainez