With 5+ years of experience delivering items ranging from a small light switch or a trailer panels always keeping great customer service a steady paste and a clean driving record is always priority, Driving in the East Bay, South San Francisco, Sacramento, Santa Rosa, San Jose, ECT. I also helped the repair shop part of the business, that focus on repairing truck transmissions and rear differentials , I started by simply helping wash and paint on parts moved on to working with rear differentials learning how to breakdown the units inspecting bad, broken, defective parts to setting up new clean parts to assembling the units.
Hi, I’m
Noe Serrano Hernandez
Mountain House,CA
Summary
Overview
6
years of professional experience
Work History
Emerald Textiles
Delivery D
2024.05 - Current (4 months)
Job overview
- Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
- Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
B&C Truck Parts
Delivery Driver
2018.03 - 2024.05 (6 years & 2 months)
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Education
East Union High School Manteca, CA
High School Diploma
05.2004
University Overview
Skills
- Safety awareness
- Local geography knowledge
- Route Planning
- Vehicle Maintenance
- Weather Preparedness
- Positive Attitude
- Customer Service
- Time Management
- Safe Driving
- Dependable and reliable
Additional Information
Additional Information
I am bilingual I speak English and Spanish . I am currently driving Medium Duty Box Truck my hours are 7:00pm to 3:30am Thursday thru Monday.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Delivery D
Emerald Textiles
2024.05 - Current (4 months)
Delivery Driver
B&C Truck Parts
2018.03 - 2024.05 (6 years & 2 months)
East Union High School
High School Diploma
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