NOE UMBA MASANGU
Portland,ME
Summary
Competent in managing difficult cases, with 6 years of experience in customer service, very passionate about working alongside patients. Proven ability to maintain confidentiality and improve customer satisfaction scores through effective communication and timely problem resolution.
Overview
1
1
year of professional experience
Work History
Residential Counselor
Volunteer of America
Biddeford, ME
08.2024 - Current
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
Customer Service and Cook Line
McDonald's
01.2024 - Current
Driver, Maintenance, Technician
The Cedars
Portland, ME
03.2024 - 08.2024
- Receive and follow maintenance schedule/instruction from the Environmental Service Manager and/or designee as outlined in the established maintenance policies and procedures.
- Provide transportation services to guests, residents, and patients as scheduled.
- Perform routine maintenance and repair as directed, and in accordance with established procedures.
Education
Health Care - Patient Services Representative
Portland Adult Education
Portland, ME06.2024
Bachelor's degree - Computer Science
University of Technology Bel Campus
Congo Kinshasa10.2013
References
- Joanna Clymer, Healthcare Workforce Instructor, P.A.E, 207-874-8155, clymej@portlandschools.org
- Barbara Mascarenas, Portland Adult Education Instructor, 207-321-9002, mascab@portlandschools.org
Timeline
Residential Counselor
Volunteer of America
08.2024 - Current
Driver, Maintenance, Technician
The Cedars
03.2024 - 08.2024
Customer Service and Cook Line
McDonald's
01.2024 - Current
Health Care - Patient Services Representative
Portland Adult Education
Bachelor's degree - Computer Science
University of Technology Bel Campus
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