Noel Ayala Otero
Leland,NC
Summary
Accomplished professional with a proven track record in superior customer service and emergency management, honed at Allied Universal and Capital Nissan of Wilmington. Fluent in Spanish, adept at relationship building, and skilled in conflict de-escalation, consistently exceeding sales targets through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal
Wilmington, NC
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Automotive Sales Consultant
Capital Nissan of Wilmington
Wilmington, NC
07.2019 - 12.2024
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Service Advisor
Capital Nissan of Wilmington
Wilmington, NC
06.2022 - 11.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Business Administration And Management - Business
Bushwick High School
Brooklyn, NY06.1997
Skills
- Superior customer service
- Surveillance
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
Military Experience
Served in the United States Navy for 10 years. As an Aircraft Director aboard the USS Theodore Roosevelt CVN-71 from Jun 1999 to Oct of 2009. Maintain an incident free steller career, obtaining high commendations, certifications in all aspects of aircraft movement procedures, safety, and personnel management. Lead many military members into 2 different oversea missions, without the loss of a a single member. Obtained a perfect record of certifications, which include, but not limited to, airwarfare specialist, sea warfare, aircraft handling specialist, firefighting procedures trainer, CPR certified, and weapons handling certifications
Timeline
Security Officer
Allied Universal
12.2023 - Current
Service Advisor
Capital Nissan of Wilmington
06.2022 - 11.2023
Automotive Sales Consultant
Capital Nissan of Wilmington
07.2019 - 12.2024
Business Administration And Management - Business
Bushwick High School