Noel Fernandez Hernandez, CPhT
Saint Cloud,Fl
Summary
Results oriented Pharmacy Professional with over a decade of experience in the retail and specialty pharmacy setting. Strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Specialty Pharmacy Liaison
Shields Health Solutions
07.2024 - Current
- Handle onboarding for new NYU Specialty Pharmacy patients and assisted in growing patients on service by 50 percent over a 12 month span.
- Serve as primary point of contact for NYU Langone Providers, NYU Specialty Pharmacy patients, and Shields Patient Support Advocates to ensure patient's were being serviced promptly and according to Sheilds best practices.
- Completed extensive list of patient refill calls to ensure compliance on all specialty medication therapy regimens.
Pharmacy Operations Supervisor
Fortrea
01.2023 - 05.2024
- Managed a team of over 30 technicians. Collaborated with senior leadership on how to best utilize current talent to scale business as well as streamline current business practices.
- Onboarded incoming hires, provided coaching on best practices, and handled team payroll needs.
- Monitored daily, weekly, and monthly team and individual KPI metrics, as well as provided daily productivity reports for over 100 technicians to department heads and managers.
RX Implementation Lead - Market Expansion
Medly Pharmacy
12.2021 - 12.2022
- Led point during the conversion of Medly’s Colorado Markets.
- Created and implemented workflow designs based off the company model tailored to Pharmaca layout and personnel.
- Trained Pharmacist, Pharmacy Managers, Technicians and Front Store Staff on best practices and policies.
- Taught PrimeRX functionality on intake, adjudication, filling, and verification to staff.
- Led complete launch of Medly Houston from ground up in accordance with Texas BOP guidelines and oversaw total inventory management.
- Served as point of communication between senior management and support staff.
Lead Intake and Billing Specialist
Medly Pharmacy
09.2020 - 12.2021
- Assisted in overseeing that workflow for the fill department was completed efficiently while completing personal daily company needs.
- Oversaw that fax communication between billing departments from North-East locations were handled and accounted for.
- Completed an extensive list of calls to mdo’s for clarifications to ensure patient safety. Supported in intaking and billing e-prescriptions in a timely manner to ensure same day delivery.
Pharmacy Technician
CVS Pharmacy
08.2015 - 09.2020
- Processed and filled prescriptions in a high-volume retail environment.
- Assisted in keeping track of inventory through monthly compliance checks.
- Provided exceptional guest service through compassionate care to all front store guests and those who called in.
Education
Bachelor of Arts - Health Science
University of Central Florida
Orlando, FLSkills
- Compliance
- Team management
- Implementation
- Communication
- Project Management
- Streamlining Operations
- Patient acquisition
Timeline
Specialty Pharmacy Liaison
Shields Health Solutions
07.2024 - Current
Pharmacy Operations Supervisor
Fortrea
01.2023 - 05.2024
RX Implementation Lead - Market Expansion
Medly Pharmacy
12.2021 - 12.2022
Lead Intake and Billing Specialist
Medly Pharmacy
09.2020 - 12.2021
Pharmacy Technician
CVS Pharmacy
08.2015 - 09.2020
Bachelor of Arts - Health Science
University of Central Florida