Noel Hubbard
Summary
Proven Member Service Representative at Navy Federal Credit Union, adept in policy understanding and complaint handling, streamlined operations, and boosted member satisfaction. Excelling in client education and product recommendations, ensured regulatory compliance and confidentiality, serving over 50 members daily and achieving top retention rates.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2022 - Current
- Oversee the balancing of the branch's vaults, ATMs, and Teller Cash Recyclers, handling an average daily total exceeding $200,000.
- Apply organizational and prioritization skills, along with a keen attention to detail, to efficiently assist more than 50 members each day both in person and contact center.
- Serves as a trusted financial advisor, building credibility with members by providing accurate information to address account and service concerns, achieving top satisfaction and retention rates.
- Administer IRA, trust, and payable-on-death accounts, ensuring regulatory compliance, and clear communication for effective estate planning.
Senior Administrative Assistant
Shillinger Law
03.2019 - 01.2021
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Managed a multi-line phone system by routing calls, delivering messages to staff, and greeting clients, effectively serving over 25 clients.
Education
Bachelor of Science - Political Science
California State University - Channel Islands
Camarillo, CA05.2023
Skills
- Policy understanding
- Complaint Handling
- Contact center experience
- Client Education
- Product Recommendations
Timeline
Member Service Representative
Navy Federal Credit Union
08.2022 - Current
Senior Administrative Assistant
Shillinger Law
03.2019 - 01.2021
Bachelor of Science - Political Science
California State University - Channel Islands
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