Noel Rivera
Jacksonville,FL
Summary
Dynamic leader with proven expertise in team development and customer service excellence, honed at Publix. Excelled in fostering high morale and collaboration, significantly improving service quality. Skilled in problem-solving and Microsoft Office, adept at training and mentoring teams to enhance productivity and customer satisfaction. Achieved notable success in complaint resolution and inter-department collaboration, ensuring seamless support and service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Publix
07.2022 - 08.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
Camp Counselor Volunteer
No Limits SportsPlex, Inc.
05.2024 - 07.2024
- Enhanced camper skill development by implementing engaging and dynamic volleyball drills.
- Ensured camper safety during physical activities by adhering to established guidelines and protocols.
- Facilitated goal-setting sessions with individual players, empowering them to take ownership of their improvement journey.
- Supported administrative tasks such as registration processing, equipment inventory management, and facility maintenance coordination.
- Contributed to a positive camp environment with proactive conflict resolution strategies among campers.
- Increased camper satisfaction through attentive supervision during games, practices, and team-building exercises.
- Strategized with fellow counselors to devise creative ways of handling large groups, maximizing individual attention without compromising overall group cohesion.
- Strengthened camper relationships through regular communication and active engagement during downtime periods.
- Assisted in the organization of camp activities, resulting in a streamlined daily schedule for participants.
- Assessed skills periodically throughout the camp duration, allowing for targeted coaching adjustments based on player progression.
- Inspired teamwork among campers by facilitating group discussions on sportsmanship and camaraderie.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team building to increase camaraderie, trust and rapport.
Education
Bachelor Of Management And Organizational Studies - Business Administration And Management
Edward Waters University
Jacksonville, FLAssociate Of Arts And Sciences - Liberal Arts And Sciences
Polk State College
Winter Haven, FLAssociate Of Arts And Sciences - Liberal Arts And Sciences
Southeastern University
Lakeland, FLLake Gibson Highschool
Lakeland, FL05.2024
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Team Development
- Work Prioritization
- Positive and Constructive Feedback
- New Hire Training
- Employee Scheduling
- Complaint resolution
- Complaint Handling
- Policy Enforcement
- Workflow Coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Accomplishments
- Supervised team of 10-20 staff members.
- Achieved exceptional performance evaluations by completing Money Services and Compliance with accuracy and efficiency.
- Graduated Highschool With Honors and Merit Designation
Affiliations
- Member of the NAACP
- Student-Athlete Affiliated with The Edward Waters Men’s Volleyball Team
- Member of the Edward Waters Student Government Association
- The Freshman Class Vice President of Edward Waters University
- Member of the National Collegiate Athletic Association (NCAA)
Timeline
Camp Counselor Volunteer
No Limits SportsPlex, Inc.
05.2024 - 07.2024
Customer Service Supervisor
Publix
07.2022 - 08.2024
Bachelor Of Management And Organizational Studies - Business Administration And Management
Edward Waters University
Associate Of Arts And Sciences - Liberal Arts And Sciences
Polk State College
Associate Of Arts And Sciences - Liberal Arts And Sciences
Southeastern University
Lake Gibson Highschool
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