Ezekiel Collazo
Northborough,Ma
Summary
Reliable, bilingual, punctual, and hard working employee able to handle fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong communication abilities, Efficient professional with a self-motivated, dependable nature. Help day-to-day operations. Focused on helping the business achieve short and long-term goals. Over 20 years of experience in security and over 7 years in the addiction and medical field. Extremely goal driven and thrive with helping others.
Overview
18
18
years of professional experience
Work History
Certified Recovery Coach
CIty Of Worcester (HHS)
Worcester, MA
07.2022 - Current
- Actively enters homeless encampments/areas to reach out with addiction support and recovery services.
- Implemented personalized treatment plans and monitored progress.
- Put together list of applicable resources and helped secure necessary referrals.
- Outreach with homeless addicts and alcoholics.
- Partnered with clients to inspire and help maintain positive life changes.
- Maintained documentation for each case with detailed and timely updates.
- Connected individuals with relevant community resources and coordinated referrals.
Certified Recovery Advisor
Aware Recovery Care
Concord, MA
04.2020 - 06.2022
- Implemented personalized treatment plans and monitored progress.
- Counseled individuals, families and groups as part of recovery process.
- Attended treatment meetings to outline and review plans.
- Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Meet with clients on a weekly basis to support individualized sobriety.
Recovery Specialist
Spectrum Health Systems
Westborough, Ma.
01.2018 - 08.2020
- Helped clients deal with substance abuse, mental illness and physical disabilities through personalized support
- Achieved targets for clients with effective treatment plans and modifications
- Oversaw prevention and treatment programs
- Trained new team members, and ways to exceed performance expectations
- Boosted family member support and understanding with direct counseling
- Met clients needs by coordinating outside resources and necessary referrals
- Served clients by going above-and-beyond to offer exceptional support for all needs
- Trained junior team members and mentored them on important procedures
- Developed solid relationships with staff, customers, and vendors
- Transported clients to and from appointments and home when complete..
Residential Counselor
Community Health Link
Worcester, Ma
05.2016 - 01.2019
- Supported quality of life goals by assisting with restorative activity, ambulation, and range of motion
- Supervised or assisted with residents' activities of daily living, including showers and baths, Feeding, and personal hygiene
- Stayed connected with residents through regular one-on-one contact to address any concerns and offer assistance
- Maintained confidentiality of resident's records including identity, behavior and medical conditions
- Improved residents' wellbeing by arranging and assisting with leisure activities
- Ran recovery based groups to give clients new and healthy coping skills etc
- Transported clients to and from appointments.
Security Officer
Allied Universal at Metro-West Medical Center Hospital
Framingham, Ma.
09.2015 - 04.2017
- Handled conflicts by using verbal and physical strategies, restoring order, and preventing escalation
- Secured building against unauthorized access through continuous monitoring and regular patrols
- Responded quickly to medical and building emergencies to assess and control situations
- Documented daily activities and notable incidents with detailed reports
- Identified security concerns by monitoring CCTV feeds of building and grounds
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Monitored Section-12 patients
- Identified security concerns through regular facility inspections.
- Protected building occupants and guests by controlling access points, preventing unauthorized individuals and confiscating contraband items.
Meat Cutter/Butcher/Customer Service
D'Erricos Market
Worcester, Ma.
12.2011 - 05.2015
- Exceeded department sales and retention quotas by following established procedures
- Discussed pricing plans and billing cycles to assist customers in choosing budget- friendly services and products
- Assisted customers in product or service selection and provided informed comparisons
- Avoided revenue losses with diligent attention to customers' needs and complaints.
Security Officer
Adesa Auctions of Boston
Framingham, Ma.
01.2010 - 11.2011
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Identified security concerns through regular facility and equipment inspections
- Investigated different types of disturbances, including fights, thefts, and vandalism
- Identified security issues with foot patrols of building and grounds
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Monitored multiple building and grounds areas with CCTV feeds
- Minimized security breaches with effective locking and monitoring procedures
- Secured building entrances and exits, manning security stations and preventing unauthorized access
- Maintained full compliance with legal, health, and safety regulations
- Trained junior team members and mentored on important procedure
Account Manager/Supervisor
SOS Security
Westborough, Ma.
10.2005 - 12.2009
- Enabled strong outside sales team, supporting field activities with Data
- Evaluated and implemented Data Recovery enhancements to increase retention and satisfaction
- Developed and executed strategy for key accounts
- Maintained accountability for all account-related documentation and regulatory compliance
- Communicated with account holders to define and strategize needs, business requirements, and expectations
- Addressed escalated customer issues and leveraged resources to implement actionable solutions
- Boosted product exposure at the retail level by working with retail merchants and management to revamp displays
- Redirected and overcame objections using exceptional communication skills and in-depth product knowledge
- Handled weekly Payroll
Education
Certificate - Recovery Coach
North Shore Community College
Remote02.2021
High school diploma -
Escuela De La Comunidad
05.1987
Skills
- Bilingual- Fluent in Spanish
- CPR/First Aid Certification
- Teamwork
- People Skills
- Building Trust and Relationships
- Community Outreach and Education
- Community Advocacy
- Troubleshooting techniques/Conflict Resolution
- Critical Thinking
- Flexibility
- Emergency response
- Conflict de-escalation
- CCTV monitoring
- Resource Referrals
- Detail oriented
- Certified In Restraints
- Crisis Management
- Client Evaluation
- Emotional Awareness/Active Listening
Languages
Spanish
Native/ Bilingual
Timeline
Certified Recovery Coach
CIty Of Worcester (HHS)
07.2022 - Current
Certified Recovery Advisor
Aware Recovery Care
04.2020 - 06.2022
Recovery Specialist
Spectrum Health Systems
01.2018 - 08.2020
Residential Counselor
Community Health Link
05.2016 - 01.2019
Security Officer
Allied Universal at Metro-West Medical Center Hospital
09.2015 - 04.2017
Meat Cutter/Butcher/Customer Service
D'Erricos Market
12.2011 - 05.2015
Security Officer
Adesa Auctions of Boston
01.2010 - 11.2011
Account Manager/Supervisor
SOS Security
10.2005 - 12.2009
Certificate - Recovery Coach
North Shore Community College
High school diploma -
Escuela De La Comunidad
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