Noel Williams
Austin
Summary
Qualified clinician with strong background in mental health client facing and administration services. Demonstrated success in developing and implementing treatment plans that have effectively supported clients' mental well-being. Proven ability to use therapeutic techniques and crisis intervention to improve patient outcomes.
Overview
6
6
years of professional experience
Work History
Qualified Mental Health Professional/ Wraparound Specialist
Children's Crisis Respite - Integral Care
Austin, TX
06.2024 - Current
- Played a key role in launching and shaping foundational aspects of the program as part of the founding staff.
- Designed and implemented efficient workflows to enhance daily operations for intakes and referral documentation.
- Developed and implemented feedback systems to improve overall service quality.
- Developed and delivered comprehensive training programs for new staff to enhance crisis intervention skills and adherence to best practices.
- Maintained strong working relationships with community organizations to facilitate referrals and provide comprehensive resources for clients'' ongoing care needs.
- Providing crisis intervention, assessment and service coordination for children with mental health conditions and substance use disorders
- Connecting clients and families to other community resources and partners
- Collaborated with multidisciplinary teams to develop individualized care plans
- Daily duties like supervision, skills training, and facilitating individual and group sessions for clients using residential respite services
Mental Health Associate
San Marcos Treatment Center
San Marcos, TX
09.2023 - 04.2024
- Awarded Mental Health Associate of the Month in December 2023
- Provided comprehensive support and care for children aged 6-17 in a psychiatric residential treatment facility, with a primary emphasis on adolescent girls aged 13-17.
- Implemented safety protocols and therapeutic practices to foster a healing environment for patients.
- Coordinated and facilitated a variety of therapeutic activities within the daily schedule.
- Completed and provided accurate clinical and administrative documentation
- Ensured clear and effective communication with coworkers, supervisors, and other team members regarding patient care and safety concerns
- Facilitated therapeutic sessions, promoting effective communication and emotional expression among patients.
- Monitored patient behavior, ensuring safety and adherence to treatment plans.
- Strategized with clinical team to prevent inmate diversion, abuse, and recidivism.
- Collaborated with interdisciplinary teams to develop individualized care strategies for patients.
Hostess/ Server/ Bartender
Pluckers Wing Bar
San Marcos, TX
09.2019 - 09.2023
- Managed bar inventory, maintaining optimal stock levels for efficient service.
- Trained new bartenders on drink recipes, customer service protocols, and bar operations.
- Established strong customer relationships through attentive service and personalized recommendations.
- Streamlined workflow processes to improve service speed during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Science - Health Science, Minor in Business Administration
Texas State University
San Marcos, TX12.2023
Skills
- Client Facing Skills: Customer Service, Interpersonal Skills, Communication, Motivational Interviewing, Coaching and Mentoring
- Technological Skills: Windows, Mac iOS, Office Suite Apps, Technological Proficiency (EHR/EMR)
- Administration Skills: Staff Training and Development, Problem Solving, Critical Thinking, Abstract Reasoning, Academic and Professional Research, Data Processing, Statistical Analysis, Academic Writing and Presentation, Organization, Administration, Accounting, Marketing, Regulatory Knowledge, Quality Improvement, Leadership, Strategic Planning
Accomplishments
American Red Cross - First Aid Certification
National Wraparound Implementation Center - Wraparound Certification
Timeline
Qualified Mental Health Professional/ Wraparound Specialist
Children's Crisis Respite - Integral Care
06.2024 - Current
Mental Health Associate
San Marcos Treatment Center
09.2023 - 04.2024
Hostess/ Server/ Bartender
Pluckers Wing Bar
09.2019 - 09.2023
Bachelor of Science - Health Science, Minor in Business Administration
Texas State University