Alice Trujillo Olivas
Grand Prairie,TX
Summary
Dynamic bilingual professional with extensive experience at Metrocare Services, specializing in crisis intervention and stress management. Proven ability to enhance client care through strong communication and organizational skills, leading to significant improvements in client outcomes. Multicultural competence fosters effective collaboration within diverse teams. Proficient in Microsoft Excel, with a commitment to continuous professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Qualified Mental Health Professional (QMHP) Bilingual (Spanish)
Metrocare Service
08.2022 - Current
- Ability to apply common sense understanding to carry out simple one or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to organize workflow and develop efficient clinic procedures, effectively manage a large caseload of consumers with varying needs, problem solving exercise good judgment, and make sound decisions
- Skilled in using tact and diplomacy in interacting with staff and consumers, team member
- Written and verbal communication skills, to organize and prioritize tasks
Bilingual Site Coordinator
Communities in Schools Dallas Region
02.2022 - 07.2022
- Under general supervision develop and supervise daily activities, motivate students and ensure daily operational areas run smoothly, meet benchmarks/deadlines, translate (Spanish) during IEP’s or as needed
Service Coordinator
Kern Regional Center
02.2021 - 11.2021
- Manage assigned caseload, meeting, and statutory and agency documentation timelines
- Initiates and responds to consumers, family, service provider, and outside agencies
- Inform on topics including service eligibility, service standards, methods, generic agency programs and problem solution
- Works collaboratively with clients, families, and others to develop program plans, and monitors program results
- Assist clients and families in their development of Person-Centered Individual Program Plans
- Make referrals to agency vendors/service providers
Case manager
Clinica Sierra Vista
01.2019 - 12.2020
- Utilize my knowledge of diverse community resources, assist individuals with diverse means
- Liaison for clients to community agencies and programs, advocate for clients, perform crisis intervention, implement ABA strategies, introduce coping skills, fax, phone calls, data entry, Microsoft word, excel and power point
Mortgage Loan Assistant
Self-Help Federal Credit Union
01.2016 - 03.2018
- Utilized excellent communication skills to assist loan officer, clients and agents
- Faxed, copy, phone calls & and verify all applications are complete
- Assisted underwriters and processors with obtaining additional information
Lead Direct Care
Valley Achievement Center
08.2012 - 08.2016
- Effectively communicate with staff and clients to enable the best care
- Schedule medical, dental, daily meals, daily activities including exercises and outings where the client donated his time
- Demonstrate to supervisors and parents’ willingness to successfully give the client a healthier and beneficial living
- Encourage client to learn fundamentals for his or her fullest capacity of living
Education
B.A. - Sociology
Cal State University Bakersfield
A.S. - Sociology, Human Services, Psychology
Bakersfield College
Skills
- Customer service
- Communication skills
- Computer literate
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Bilingual Spanish and English
- Organization skills
- Problem Solver
- Team player
- Case documentation
- Crisis intervention
- Multicultural competence
- Motivational interviewing
- Depression management
- Anxiety reduction techniques
- Stress management strategies
Certification
- CPR Certified
- Spanish Tier I
References
Available upon request.
Timeline
Qualified Mental Health Professional (QMHP) Bilingual (Spanish)
Metrocare Service
08.2022 - Current
Bilingual Site Coordinator
Communities in Schools Dallas Region
02.2022 - 07.2022
Service Coordinator
Kern Regional Center
02.2021 - 11.2021
Case manager
Clinica Sierra Vista
01.2019 - 12.2020
Mortgage Loan Assistant
Self-Help Federal Credit Union
01.2016 - 03.2018
Lead Direct Care
Valley Achievement Center
08.2012 - 08.2016
B.A. - Sociology
Cal State University Bakersfield
A.S. - Sociology, Human Services, Psychology
Bakersfield College