NOEL ONDO MBA
Miami,United States
Summary
Dedicated and organized operations professional with excellent relationship-building and problem-solving skills. Proven ability to exceed expectations in fast-paced, high-pressure environments. Self-motivated team player skilled at cultivating partnerships and building lasting relationships across all demographics and management levels. Highly dynamic and reliable with exceptional customer service and communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Intelligence Protection & investigation services
Miami, FL
01.2024 - Current
- Executed significant goals and adhered to strict deadlines through effective collaboration
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Recommended changes in processes and procedures related to information security and risk management.
- Ensured all security equipment was maintained and fully operational.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Recruited, hired, trained, mentored, coached, and evaluated staff as necessary.
- Monitored and authorized employee and guest access to guard against theft.
- Trained security staff in compliance with company policies and local regulations
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored staff performance and provided feedback for improvement.
- Trained, mentored and motivated employees to maximize team productivity.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Supervised property entrances and exits and monitored employee safety.
- Coordinated security efforts for special events and high-profile visits.
Sales Associate Supervisor
Go Movil Corp.
North Miami
06.2023 - 01.2024
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Secured repeat engagements through strategic relationship management
- Develop and implement strategies to increase customer retention and loyalty.
- Deliver outstanding customer support through efficient problem-solving
- Guided employees through comprehensive training in company services and customer appreciation.
- Developed comprehensive sales training for team aligned with company guidelines
Front Gate/Front Desk/Rover
Elite Guard
09.2022 - 08.2023
- Maintaining a clean and organized front desk area to provide a pleasant and professional environment for visitors and staff
- Ensuring the safety and security of the premises by monitoring entry and exit of vehicles and individuals, and promptly handling any security concerns or emergencies
- Maintaining a detailed log of all visitors, including their names, contact information, and purpose of visit, to ensure accurate record keeping and security
- Providing exceptional customer service by greeting and assisting visitors with inquiries and directing them to the appropriate location or department
- Greeting and directing visitors in a friendly and professional manner, ensuring a positive first impression of the company
- Maintaining a professional appearance and demeanor at all times to create a positive and welcoming environment for visitors and staff
- Maintaining a safe and secure environment for visitors and staff by regularly inspecting and testing security systems and equipment
- Assisting with the training and onboarding of new security personnel to ensure they are equipped with the necessary skills and knowledge to effectively carry out their duties
Operation Manager
First service
Miami, FL
05.2021 - 12.2022
- Reported all relevant matters related to building operation
- Maintained high levels of resident and prospect contentment, contributing to increased occupancy.
- Boosted workplace productivity and optimized resource utilization
- Produced regular summaries to maintain accountability of property activities
- Supported the property manager by overseeing and assisting with the operations and supervision of the departments of front desk and security.
- Motivated and engaged with employees daily through training and development, per company standards.
- Facilitated regular communication among management, staff and vendors to streamline property operations
- Always executed company policies, procedures, and safety standards to ensure the proper safety of the office.
- Excelled in providing exceptional and anticipative services
Lead Front Desk
Castle Group with Bellini
Bar Harbor, FL
05.2018 - 07.2021
- Collaborated with security personnel to maintain resident and guest safety
- Monitored customer feedback routinely to enhance overall guest experience
- Generate consistent reports featuring insights derived from guest feedback for management
- Ensured swift resolution of resident concerns
- Addressed issues such as broken lights, failed equipment, and pipe leaks promptly
- Trained in professional phone etiquette
- Ensured welcoming environment for all visitors
- Equipped with skills to handle fire-related emergencies
- Create a welcoming atmosphere for residents and guests
Security Supervisor
Tower of Quayside
Miami
03.2016 - 05.2018
- Maintained secure environment by following established procedures
- Fostered trust and rapport by investing time in personal interactions
- Supervised personnel to enhance knowledge of security procedures
- Prevented security incidents through proactive surveillance
- Analyzed current protocols to recommend enhancements for stronger security
- Prepared for emergency situations through established collaborations
Valet Supervisor
Key Parking Services
Miami Shores
02.2015 - 07.2016
- Develop and implement training programs for valet attendants to enhance their customer service skills and ensure exceptional guest experiences
- Maintained a safe, engaging and fun working environment and always lead by example
- Monitor and enforce parking regulations to ensure compliance and maximize revenue for the employer
- Monitor and analyze customer feedback to identify areas for improvement in service quality
- Coordinate with the HR department to recruit and onboard new valet attendants, ensuring that they meet the necessary qualifications and standards set by the employer
- Provide regular performance feedback and coaching to valet attendants to help them improve their skills and achieve their professional goals
Education
Business Administration
Broward College
Pembroke Pines07.2018
Cadet Achievement -
ROTC
Miami07.2016
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami06.2016
Skills
- Bilingual in Spanish and English
- Critical Analysis
- Engaging Personality
- Global Awareness
- Team Leadership
- Compliance Management
- Relationship Building Expertise
- Communication and Interpersonal Skills
- Social Perceptiveness
- Effective Phone Communication
- Efficient Data Input
- Team Management
- Steady in High-Stress Situations
- Quick Learner
- Proactive Conflict Resolution
Certification
- Class D Security license at Security Certification
- JAN 2023-FEB 2025
- Pulmonary Resuscitation Certified. at American Safety & Health Institute
- NOV 2022 - NOV 2022
Languages
Spanish, English, French, Portuguese
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Portuguese
Elementary
Timeline
Operations Supervisor
Intelligence Protection & investigation services
01.2024 - Current
Sales Associate Supervisor
Go Movil Corp.
06.2023 - 01.2024
Front Gate/Front Desk/Rover
Elite Guard
09.2022 - 08.2023
Operation Manager
First service
05.2021 - 12.2022
Lead Front Desk
Castle Group with Bellini
05.2018 - 07.2021
Security Supervisor
Tower of Quayside
03.2016 - 05.2018
Valet Supervisor
Key Parking Services
02.2015 - 07.2016
- Class D Security license at Security Certification
- JAN 2023-FEB 2025
- Pulmonary Resuscitation Certified. at American Safety & Health Institute
- NOV 2022 - NOV 2022
Business Administration
Broward College
Cadet Achievement -
ROTC
High School Diploma -
Dr. Michael M. Krop Senior High School
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