Summary
Overview
Work History
Education
Skills
Timeline
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Noelia Cuevas Hernandez

Colorado Springs,CO

Summary

Dynamic Retinal Technician with expertise in optical measurements and a strong commitment to customer service. Proven ability to enhance diagnostic processes and streamline inventory management, while training staff to maintain high standards, ready to contribute to dynamic team. Brings valuable experience in performing diagnostic tests and assisting with procedures, ensuring high standards of care. Known for effective collaboration and flexibility in adapting to changing needs, with skills in patient communication and medical documentation.

Overview

12
12
years of professional experience

Work History

Retina Technician Photographer and Angiographer

Retina Consultants of Southern Colorado
06.2020 - 04.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills..
  • Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Measured and recorded visual acuity and color vision testing.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

Assistant Manager

Americas Best Contacts And Eyeclasses
05.2013 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Education

High School Diploma -

Mitchell School
Colorado Springs, CO
05-2004

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Team Training
  • Optical measurements
  • Repairing glasses
  • Optical dispensing
  • Sales and customer service
  • HIPAA regulations
  • Patient interaction
  • Medical record documentation

Timeline

Retina Technician Photographer and Angiographer

Retina Consultants of Southern Colorado
06.2020 - 04.2025

Assistant Manager

Americas Best Contacts And Eyeclasses
05.2013 - 09.2020

High School Diploma -

Mitchell School

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Noelia Cuevas Hernandez