Noelia Erazo
Lynbrook
Summary
Dynamic sales and marketing supervisor with proven success at Fidelis Care, driving membership growth through strategic outreach and community engagement. Expert in territory planning and regulatory compliance, leveraging data analysis to enhance performance. Adept at building strong provider partnerships and leading teams to exceed goals while ensuring member satisfaction.
Overview
22
22
years of professional experience
Work History
Supervisor, Sales & Marketing
Fidelis Care
01.2020 - Current
- Lead field operations across Nassau County and Queens, overseeing outreach strategy and production performance
- Supervise and coach outreach representatives to achieve membership growth goals
- Analyze production reports and provider data to identify territory expansion opportunities
- Strengthen relationships with physicians, pharmacies, and community organizations
- Conduct enrollment audits to ensure compliance with NYSOH and CMS regulations
- Implement structured improvement plans to increase performance in underdeveloped areas
- Coordinate provider and community engagement meetings
Supervisor, Sales & Marketing
WellCare Health Plans
01.2016 - 01.2020
- Built Long Island outreach operations and recruited field representatives
- Developed territory action plans to drive membership growth
- Led the opening and operational setup of the Hempstead office
- Secured outreach sites through strategic provider and pharmacy partnerships
- Organized monthly community education events
- Collaborated with internal departments to support sustainable market expansion
Senior Facilitated Enroller
Healthfirst
01.2006 - 01.2012
- Managed Medicaid enrollment processes ensuring documentation accuracy and compliance
- Conducted community outreach, home visits, and enrollment presentations
- Educated members on eligibility, benefits, and plan usage
Field Retention Representative
Neighborhood Health Providers
01.2004 - 01.2006
- Conducted retention outreach across Queens and Brooklyn
- Supported renewals and improved member satisfaction
Education
Bachelor of Arts - Business Administration
Universidad Autónoma de Santo Domingo (UASD)
ESL Program -
Nassau Community College
Skills
- Regional Market Management
- Field Operations Leadership
- Team Supervision & Performance Development
- Territory Planning & Growth Strategy
- Provider & Community Partnerships
- Regulatory Compliance
- Data Analysis & Production Monitoring
- Community Engagement & Outreach
- Salesforce CRM
- Microsoft Office
- Microsoft Teams
- NYSOH Enrollment Systems
Websites
References
Available upon request
Recognition And Awards
- President’s Club – Top Performer, 2018
- Nassau County Executive Citation – Community Leadership, 2019
- Regional Leadership & Top Performance Award, 2024
Timeline
Supervisor, Sales & Marketing
Fidelis Care
01.2020 - Current
Supervisor, Sales & Marketing
WellCare Health Plans
01.2016 - 01.2020
Senior Facilitated Enroller
Healthfirst
01.2006 - 01.2012
Field Retention Representative
Neighborhood Health Providers
01.2004 - 01.2006
Bachelor of Arts - Business Administration
Universidad Autónoma de Santo Domingo (UASD)
ESL Program -
Nassau Community College