Noelia Hernandez
Denver,CO
Summary
Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.
Strong background in managing order entry processes. Adept at ensuring accurate data entry and timely order fulfillment, contributing to seamless operations. Demonstrated proficiency in cross-functional collaboration and problem-solving to enhance workflow efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sysco Brand Specialist
Freshpoint
Denver, CO
01.2026 - 04.2026
- Developed brand strategies to enhance market presence and customer engagement.
- Conducted competitive analysis to identify market trends and consumer preferences.
- Collaborated with cross-functional teams to ensure brand consistency across channels.
- Manage data entry, as creating and changing orders for different costumers.
- Adjusted and validated invoices to resolve discrepancies.
- Processed and constant reviewing for customer orders ensuring accuracy in quantities and pricing
Cycle Counter
Freshpoint
Denver, CO
07.2023 - 01.2026
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records.
- Ensured product availability for customers by maintaining optimal stock levels.
- Assisted in training new team members in cycle counting procedures.
- Collaborated with cross-functional teams to address discrepancies.
- Collaborated with warehouse team to identify discrepancies and implement corrective actions promptly.
Team Lead
Freshpoint
Denver, CO
08.2022 - 06.2023
- Trained new team members on company procedures and safety requirements.
- Fostered teamwork and created a positive work environment.
- Served as a role model for professionalism and adherence to company values.
- Coordinated stations to meet production goals.
Material Handler
Freshpoint
Denver, CO
04.2022 - 08.2022
- Transported and packed inventory for shipment.
- Operated forklifts and pallet jacks to move products.
- Ensured accurate and timely order fulfillment.
Quality Control
Freshpoint
Denver, CO
04.2021 - 09.2021
- Implemented quality control measures to enhance product consistency.
- Evaluated produce quality based on customer requirements.
- Reduced shrinkage by analyzing cycle count results.
Packer Associate
Freshpoint
Denver, CO
12.2020 - 05.2021
- Completed high-volume packing assignments with strict quality standards.
- Reduced product damage by carefully handling items.
Kitchen Associate
McDonald’s
Denver, CO
07.2020 - 12.2020
- Improved kitchen efficiency through streamlined preparation.
- Assisted in food inventory management and waste reduction.
Call Center Representative
ATEL
Chihuahua, MX
05.2019 - 07.2019
- Managed high-volume calls providing exceptional customer support.
- Resolved escalated issues professionally and efficiently.
- Mastered multiple software systems for improved efficiency.
Education
High School Diploma -
Colegio de Bachilleres 1
Chihuahua, MXSkills
Costumer relationship management
Sales Support
Order management
Warehouse operations
Safety awareness
Microsoft Excel & Data entry
Inventory reporting
Equipment usage & rotation
Cycle counting techniques
Teamwork & collaboration
Problem-solving
Attention to detail
Multitasking & reliability
Organizational & communication skills
Machine operation
Active listening
Computer proficiency
Accomplishments
Achieved continuous career growth over the years trough promotions, skill development, performance improvements, building expertise across the company, and cross- department learning.
Certification
- Forklift Operation
- Electric Pallet Jack
Languages
English – Professional Working Proficiency
Spanish
Native or Bilingual
Timeline
Sysco Brand Specialist
Freshpoint
01.2026 - 04.2026
Cycle Counter
Freshpoint
07.2023 - 01.2026
Team Lead
Freshpoint
08.2022 - 06.2023
Material Handler
Freshpoint
04.2022 - 08.2022
Quality Control
Freshpoint
04.2021 - 09.2021
Packer Associate
Freshpoint
12.2020 - 05.2021
Kitchen Associate
McDonald’s
07.2020 - 12.2020
Call Center Representative
ATEL
05.2019 - 07.2019
High School Diploma -
Colegio de Bachilleres 1