Summary
Overview
Work History
Education
Skills
Certification
Awards/Accomplishments
Languages
Timeline
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Noelia Marroquin Pacheco

Noelia Marroquin Pacheco

Siler City,NC

Summary

Bilingual Benefits Coordinator proudly offering 2 years of experience handling health benefits enrollment for Mountaire Farms. Highly enthusiastic professional skilled at explaining benefits to employees in simple to understand terms. Driven to be a top performer through effective communication and interpersonal skills. Human Resources Assistant with passion for performing support duties and process work within HR department offering 2 years of experience. Skilled at multitasking, handling employee issues, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. I'm wanting to grow a professional career and improve skills as well as knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Benefits Coordinator

Mountaire Farms Inc
06.2022 - Current
  • Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
  • Helping employees make changes during open enrollment for their benefits if wished
  • Checked employees' benefits enrollment for accuracy and inputted all data into Oracle.
  • Operated office equipment to scan and copy documents.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • HIPPA compliance
  • Data tracking
  • Assisting employees with their needs and concerns
  • Insurance managing
  • Answered incoming phone calls and addressed questions from employees
  • Work directly with corporate to provide any information needed regarding employees.
  • Collected premium payments for employees who are out during leave as well as sending out notices for premium payments.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Human Resources Assistant

Mountaire Farms Inc.
04.2020 - 06.2022
  • Running daily absentee/termination report
  • Working with E-Verify and I-9 on Hire right.
  • Monitored employee attendance to verify punctuality and absences, addressing issues in accordance with company policies and procedures by issuing occurrence slip.
  • Processed employee termination paperwork and as well as through Oracle
  • Assisting front window with employees needs and concerns.
  • Data tracking (Excel)
  • Working with Kronos and Oracle on daily basis
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Assisted in payroll questions
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Answered and redirected incoming phone calls for office.
  • Conducted exit interviews to gather feedback from departing employees on their experience with company's benefits offerings, using this information to drive continuous improvement efforts.
  • Crossed Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Handling paperwork ( Direct deposits , Tax forms , Personal information updates, Dr notes , Transfer forms, Witness statements, etc..)
  • Working hand by hand with our Medical, Retention and Recruiting department.

Education

No Degree - Business Administration

Central Carolina Community College
Sanford, NC

High School Diploma -

Jordan Matthews High School
Siler City, NC
06.2019

Skills

  • Organization

  • Bilingual

  • Problem-solving

  • Team-builder

  • Documentation

  • Proficient in [Excel, Kronos and Oracle]

  • Benefits Explanation

  • Effective Communication

  • Multitasking Abilities

  • Time Management

  • Adaptability and Flexibility

  • Active Listening

Certification

  • FMLA CERTIFIED
  • HIPPA CERTIFIED

Awards/Accomplishments

  • High Potential Hourly Development Certificate
  • Human Resources Certificate
  • Customer Service for HR Professionals Certificate

Languages

Spanish
English

Timeline

Benefits Coordinator

Mountaire Farms Inc
06.2022 - Current

Human Resources Assistant

Mountaire Farms Inc.
04.2020 - 06.2022

No Degree - Business Administration

Central Carolina Community College

High School Diploma -

Jordan Matthews High School
Noelia Marroquin Pacheco