Lateisha Matthews
Siler City,NC
Summary
Dynamic professional with a proven track record in classroom management and patient care coordination at First Choice Home Care Services. Recognized for exceptional relationship building and adaptability, ensuring patient satisfaction and effective student engagement. Committed to maintaining HIPAA compliance while delivering outstanding customer service and attention to detail in all interactions.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
ESS
10.2024 - 06.2025
- Assisted with classroom management and student engagement.
- Adapted quickly to diverse educational environments and curricula.
- Supported lead teachers by implementing lesson plans effectively.
- Engaged students in learning activities and discussions.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Cap Aide
Chatham County Group Homes
08.2023 - 12.2023
- Making sure clients got to where they were supposed to go in a safe and timely manner.
- Assisted Residents with daily living activities and personal care needs.
- Maintained a clean and safe environment in sharing living spaces.
- Collaborated with staff to implement individual care plans for residents.
- Monitored resident behavior and reported concerns to supervisors.
- Participated in training sessions to improve caregiving skills and knowledge.
- Medication Administration
- Keeping a log of medication that was given and the date and times
Kitchen Staff Member
Three Points Center (TPC)
08.2022 - 05.2023
- Prepared food items following safety and hygiene standards.
- Operated kitchen equipment efficiently to support meal preparation.
- Assisted in maintaining cleanliness and organization of kitchen areas.
- Collaborated with team members to ensure timely service delivery.
- Learned proper techniques for ingredient preparation and storage.
- Followed recipes accurately to contribute to menu consistency.
- Supported inventory management by restocking supplies as needed.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Unarmed Security Officer
Wiser Sercurity
08.2021 - 12.2021
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, assessing situations for effective resolution.
- Conducted regular patrols to deter unauthorized activities and maintain a secure environment.
- Assisted in the enforcement of site-specific regulations and protocols for visitor access control.
Patient Care Coordinator
First Choice Home Care Services
08.2015 - 12.2015
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Scheduling
- Working Multiple Phone Lines
- Making Cancellations
- Creating New Files for Employees and Clients
- Making sure clients had coverage when employee couldn't report to work
- Checking Paper work of employees and clients to ensure everything was filled out properly and correctly
Data Entry Clerk
Chatham County Department Social Services
08.2014 - 12.2014
- Entered and maintained accurate data in database systems to ensure consistency and reliability.
- Reviewed and verified incoming data for accuracy, identifying discrepancies and correcting errors promptly.
- Executed daily data entry tasks independently, adapting quickly to new software tools and processes.
- Collaborated with team members to streamline data entry procedures, enhancing overall workflow efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Medical Receptionist
Guilford Technical Community College
Jamestown, NCNo Degree - Central Sterile Processing
Central Carolina Community College
Siler CityNo Degree - Phlebotomy
Central Carolina Community College
Sanford, NCAll
Chatham Central High School
Bear Creek06-2005
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Critical thinking skills
- HIPAA compliance
- Customer service
- Patient relations
- Attention to detail
- Patient care
- Patient care coordination
- Patient confidentiality
Certification
- PT - Phlebotomy Technician
- SPT - Sterile Processing Technician
Timeline
Substitute Teacher
ESS
10.2024 - 06.2025
Cap Aide
Chatham County Group Homes
08.2023 - 12.2023
Kitchen Staff Member
Three Points Center (TPC)
08.2022 - 05.2023
Unarmed Security Officer
Wiser Sercurity
08.2021 - 12.2021
Patient Care Coordinator
First Choice Home Care Services
08.2015 - 12.2015
Data Entry Clerk
Chatham County Department Social Services
08.2014 - 12.2014
No Degree - Medical Receptionist
Guilford Technical Community College
No Degree - Central Sterile Processing
Central Carolina Community College
No Degree - Phlebotomy
Central Carolina Community College
All
Chatham Central High School
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