Priscella Aguirre
Town & Country Veterinary Hospital
Midland,TX
20
years of professional experience
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Receptionist / Veterinary Assistant
3 Years 7 Months- Manage daily check-in and check-out for approximately 20–45 clients and patients, maintaining an organized and efficient front desk.
- Handled approximately 60 incoming calls per shift, addressing client inquiries, scheduling requests, and facilitating communication with veterinary staff.
- Schedule approximately 35 appointments per day, confirm upcoming visits, and maintain accurate scheduling information.
- Maintained electronic client and patient records using ImproMed and IDEXX, ensuring accuracy through regular updates and documentation review.
- Process credit/debit cards, cash, checks, and online/mobile payments and balance the cash drawer to maintain accurate transaction records.
- Perform front-desk opening and closing duties, preparing schedules, records, payment functions, and the reception area for daily operations.
- Provided front-desk and administrative support for 11 staff members, assisting effectively during high-volume and emergency situations.
Sales Consultant / Finance Manager
5 Years- Guided customers through vehicle sales and financing processes while handling customer questions, follow-up appointments, and account needs.
- Verified customer information and reviewed financial documents for accuracy before submitting financing documentation to financial institutions.
- Coordinated financing approval and authorization requirements and prepared required finance paperwork.
- Maintained customer and account records and processed payments while protecting the accuracy of financial documentation.
Receptionist / Veterinary Technician
3 Years- Managed front-desk operations, including client and patient check-in/check-out, incoming calls, appointment scheduling, and confirmations.
- Maintained electronic client and patient information and reviewed required documentation for completeness.
- Collected and processed customer payments and updated billing and account information.
- Communicated client questions and concerns to veterinary staff and assisted with daily patient care and office operations.
Office Clerk
2 Years- Handled incoming calls, data entry, filing, scheduling, recordkeeping, and general office administration.
- Reviewed paperwork for completeness and maintained organized and accurate office records.
Sales Manager
6 Years- Managed customer accounts, purchases, payments, service questions, and issue resolution in a customer-facing sales environment.
- Coordinated employee schedules and daily assignments while maintaining sales and customer records.
Education
High School Equivalency (GED)
Skills
Client check-in/out
Appointment Scheduling & Confirmation
Multi-line phone systems
ImproMed
IDEXX
Electronic Records
Payment Processing
Cash Handling
Cash Drawer Balancing
Basic Billing
Billing procedures
Multi-Line Phones
Microsoft Office
Timeline
Receptionist / Veterinary Assistant
Town & Country Veterinary Hospital
01.2023 - CurrentRead More
Sales Consultant / Finance Manager
C & C Motors
01.2018 - 01.2023Read More
Receptionist / Veterinary Technician
Tall City Veterinary Hospital
01.2015 - 01.2018Read More
Office Clerk
Stadium Sports
01.2013 - 01.2015Read More
Sales Manager
Verizon Wireless
01.2007 - 01.2013Read More
Midland College
High School Equivalency (GED)
Read More